Patient Care Coordinator

Envi Medical Aesthetics is a modern, innovative medical practice where medical aesthetics and wellness are prioritized. We specialize in anti-aging and longevity by providing the highest quality aesthetic and wellness services.

Position Summary:

Our office is seeking an experienced, organized, and caring Patient Care Coordinator. This role is essential to delivering exceptional customer service and ensuring a seamless, elevated experience for every patient. The ideal candidate will thrive in a fast-paced environment, be passionate about aesthetics and wellness, and be able to manage a wide range of administrative and patient-facing responsibilities. The ideal candidate must have prior experience in plastic surgery or a medical aesthetics environment.

Key Responsibilities:

Patient Experience & Communication

• Greet patients and create a welcoming environment upon arrival
• Manage patient check-in/check-out processes, ensuring accuracy in documentation
• Answer phone calls, emails, and text inquiries promptly and professionally
• Assist patients in understanding treatment options, memberships, and skincare recommendations
• Provide exceptional customer service while maintaining discretion and professionalism

Scheduling & Coordination

• Schedule appointments, consultations, and follow-ups in accordance with provider availability
• Coordinate multi-treatment visits and membership services

Administrative + Operational Support

• Process payments, deposits, memberships, gift cards, and financing applications (Cherry, Alle, Aspire)
• Track patient communication and follow-ups using various platforms
• Support daily opening and closing procedures and uphold clinical safety standards
• Assist with inventory management of retail, backbar, and injectable products
• Assist with taking before pictures, preparing patients or and post-treatment documentation as needed
• Maintain a high level of office cleanliness and organization

The Right Fit

This opportunity is for the bubbly, upbeat, innovative go-getter who:

• Has a professional, positive demeanor and a drive for excellence
• Wants to continuously develop—both as an employee and as a person
• Is dependable, can prioritize and multitask ease
• Is well-spoken and confident—able to provide top notch customer service and enhance the patient experience
• Energizes others and creates a positive, high-performing culture
• Doesn’t make excuses—just finds ways to create solutions
• Wants to find better ways to serve and grow with the practice

Preferred Skills

• Previous experience in a medspa, dermatology, or plastic surgery preferred
• Understanding of nonsurgical aesthetic treatments including injections, lasers, microneedling, facials and chemical peels.
• Confident in your ability and presence
• Socially savvy and willing to contribute to social media content
• Strong organizational, problem solving, and multi-tasking skills.
• Comfortable discussing pricing, packages, and promotions with patients, with a strong understanding of how to identify needs and confidently close sale
• Excellent verbal and written communication skills and the ability to provide exceptional customer service.
• Ability to work independently and collaborate effectively as part of a team.
• A strong drive and enthusiasm for their work, demonstrating a proactive attitude in assisting patients and supporting the needs of the practice.
• Understanding of HIPPA regulations and commitment to maintain confidentiality.

Qualifications:

• 1-2 years of experience working in medical aesthetics, dermatology, or cosmetic surgery practice.
• Proven leadership and team-building skills
• Strong understanding of practice management software (Boulevard)
• Excellent communication, problem-solving, and organizational skills
• Sales or consultative experience in the aesthetics industry is a plus
• Knowledge of skincare products, injectables, and med spa treatments

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Work Location: In person