Patient Care Coordinator

We seek a self-driven and organized Patient Care Coordinator to join our team. This individual will play a key role in managing patient outreach, telehealth schedule coordination, and delivering exceptional customer service. The position requires a hybrid work model, requiring in-office alongside set work from home days.

Please use this job posting to inquire and apply for the position. Do not call or look for alternate methods to contact Pharma Strategies regarding employment.

Key Responsibilities

• Coordinate patient care and ensure timely scheduling of appointments.
• Create and maintain our exclusive network of Clinical Network Providers' telehealth schedules.
• Serve as the primary point of contact for patients.
• Execute outbound phone calls to eligible and active program patients.
• Manage multiple workflows and collaborate across different departments.
• Collaborate with account management and contracted strategic partners to maximize patient onboarding success
• Maintain organized records and documentation of patient care.
• Assist in streamlining operational processes for optimal efficiency.
• Provide excellent customer service to patients, healthcare providers, and staff.
• Support clinical team members, leveraging clinical knowledge to enhance patient care coordination.
• Attend meetings and trainings as requested.

Qualifications

• Strong organizational and multitasking skills.
• Familiarity with HIPAA compliance rules.
• Excellent communication and customer service abilities.
• Ability to handle diverse tasks in a fast-paced environment.
• Advanced in Excel and online platform management.
• Proficient in using technology for scheduling and communication.
• Ability to work both independently from home and collaboratively in-office.
• Healthcare or pharmacy customer service experience is preferred.

Job Type: Hybrid (Work from home/ in-office)

Location: Atlanta, GA

Salary: $44,000

If you're a motivated and detail-oriented professional with a passion for healthcare coordination, we'd love to hear from you!

Job Type: Full-time

Pay: $21.15 - $22.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Opportunities for advancement
• Paid sick time
• Paid time off

Application Question(s):

• This job requires minimum in office attendance 3-4 days per week, will you be able to meet that requirement?

Language:

• Spanish, English (Preferred)

Ability to Commute:

• Atlanta, GA 30339 (Required)

Work Location: Hybrid remote in Atlanta, GA 30339