PATIENT CARE COORDINATOR-FRONT OFFICE FLOAT - CCMC - FT

Job Title: Patient Care Coordinator (PCC)/Front Office Float Position

Department: Coffey County Medical Center

Reports To: Director of Clinic Operations

JOB SUMMARY

Patient Care Coordinator is responsible for all aspects of scheduling appointments, tests, coordinating the provider’s schedule. Position will cross train to registration and travel to GMC, WMC, and YCMC as well as outpatient clinics as needed. Provide excellent customer service with registration and scheduling of patients. Position will cross train to Medical Records. Ensure compliance with HIPAA/OSHA standards in regard to medical records and release of information. Exhibit values of integrity and compassion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate a computer to process, store, and retrieve health information
• Maintain confidentiality regarding patients, families and the organization
• Answer clinic phone lines
• Schedule patient appointments
• Take messages regarding patient questions, concerns medication refill requests and enter into Electronic Medical Record (EMR) patient workload message.
• Schedule tests such as MRIs, CT scans, ultrasounds, etc.
• Enter lab and radiology orders.
• Cross train to work at all satellite clinics and outpatient clinics
• Medical Record Release of Information
• Maintain a professional demeanor and rapport with patients, visitors and staff
• Develop and maintain good working relationships with other facility departments and departments within Coffey Health System
• Comply with the personnel policies, department policies and CHS Code of Conduct.
• Performs other work-related duties as required

EDUCATION AND TRAINING

High School diploma or equivalent; some college preferred

EXPERIENCE

Medical office experience preferred but will train.

ABILITIES AND PERFORMANCE REQUIREMENTS

• Ability to communicate effectively
• Good verbal and written communication skills
• Answer telephone in a pleasant and helpful manner
• Correct grammar, spelling, and legible writing
• Ability to multitask
• Demonstrate ability to work independently and as a team player.
• Demonstrate willingness to adapt to change.
• Must be a self-starter and dependable.
• Able to prioritize workload while remaining flexible.
• Conscientious attendance as scheduled per policy