Patient Care Coordinator VA

Job Summary:
Our search is on for an organized and personable Behavioral Health Scheduling Coordinator to handle scheduling and patient communications for a solo clinical psychology practice. You’ll keep the calendar booked, arrange assessments for military-referred veterans and applicants, and serve as a warm, professional first point of contact for patients and referring doctors. You’ll stand out if you’re comfortable handling sensitive health information and treat confidentiality with care.

Key Responsibilities:

• Check in each morning with the practice’s military referral contact to collect the veterans and applicants who need assessments
• Place referred veterans and applicants into the designated calendar blocks
• Close calendar gaps by contacting designated patients about open appointment slots
• Follow up with patients who don’t have a future appointment booked
• Give priority to military and cash-pay patients when offering preferred times
• Confirm insurance eligibility, cards on file, and outstanding balances
• Keep up with RingRx voicemails and text messages and reply to patients quickly
• Handle the practice inbox and reply to emails from patients and doctors
• Assist with outreach to local clinicians to strengthen care coordination relationships
• Work in SimplePractice while observing strict HIPAA protocols and two-factor authentication

Mandatory Skills:

• Proven experience in medical or behavioral health scheduling and patient communication
• Hands-on experience with practice management or EHR software (SimplePractice preferred)
• Experience confirming insurance eligibility and benefits
• Strong understanding of HIPAA and the care of confidential patient information
• Comfortable with two-factor authentication and strict data security procedures
• Excellent written and spoken English with a professional, compassionate manner by phone and email
• Strong communication skills
• Diligent, careful, and self-managing

Preferred Skills:

• Experience in a mental health, psychology, or therapy practice
• Familiarity with RingRx or similar business phone and texting platforms
• Experience coordinating referrals or working with military or veteran populations
• Experience reaching out to healthcare providers
• Basic social media posting experience
• Able to work on several priorities concurrently

Why Join Us:
This is an opportunity to become a trusted, central member of a small practice where your work has a direct effect on patients’ access to care. You’ll work closely with a supportive provider, own your area fully, and have room to grow as the practice expands.