Patient Care Executive

Key Responsibilities:

• Act as a single point of contact for patients and caregivers seeking healthcare support
• Conduct preliminary clinical and non-clinical screening to assess patient needs, gather medical records,and prioritize cases by urgency
• Facilitate appointment scheduling with specialists and coordinate diagnostic investigations and OPD consultations
• Guide patients through insurance and financial processes including cashless hospitalization, pre- authorization, and documentation requirements while coordinating with internal stakeholders
• Coordinate hospital admissions and take help of internal teams in liaisoning with hospital departments for admission formalities, clinical coordination, and scheduling of procedures
• Serve as a trusted care navigator throughout the treatment journey, providing empathetic and regular updates to patients and their families.
• Coordinate post-OPD and post discharge requirements including prescriptions, follow-up consultations, and patient engagement

Key Requirements:

• Preferred experience in patient care coordination, clinical concierge, healthcare concierge services,cdigital health coaching
• Education Qualification Bachelor's degree in Nursing, Pharmacy, Life Sciences, Allied Health Sciences, Dentistry
• Strong clinical knowledge of Tertiary care treatment pathways and medical terminology
• Good communication skills with proficiency in English and Hindi; regional language proficiency is a plus
• Operational proficiency in insurance processes, hospital admission/discharge workflows, and documentation management
• Familiarity with CRM tools, MS Office, and tele-calling or digital engagement platforms
• 1-6 years of relevant experience preferred; experience in Cardiology and/or Oncology care pathways will be highly advantageous.