PATIENT CARE OFFICER

Patient Care Officer
KL Eye Specialist Centre | Kepong | Full-time

We are looking for a patient-focused and dependable individual to join our eye care team. This role combines patient service, clinic coordination and hands-on support with eye screening and diagnostic tests.

If you enjoy helping people, learning practical skills and working in a healthcare environment, we would like to hear from you.

Key Responsibilities

• Welcome patients and assist with registration, appointments, enquiries and patient flow.
• Explain consultation procedures, services and charges clearly.
• Perform preliminary eye tests and assist with diagnostic investigations, including eye pressure measurement, autorefractor readings, OCT scans and visual field tests, after appropriate training and competency assessment.
• Guide patients through tests patiently and obtain accurate, reliable results according to clinic procedures.
• Assist doctors and colleagues in coordinating consultations, investigations and follow-up appointments.
• Support patient counselling by explaining doctor-recommended treatment arrangements, preparation instructions and next steps, referring clinical questions to the treating team.
• Assist with billing, payments, documentation and patient follow-up as assigned.
• Maintain accurate patient records and protect patient confidentiality.
• Keep testing areas and equipment clean and ready for use.
• Support other clinic duties as required.

Requirements

• Minimum a diploma in healthcare, nursing or a related field is an advantage.
• Experience in an eye specialist centre, clinic, hospital or customer service role is preferred.
• Prior experience operating ophthalmic equipment is an advantage. Candidates willing to learn are welcome to apply.
• Good communication skills in English and Bahasa Malaysia. Conversational Mandarin is an advantage when assisting Mandarin-speaking patients.
• Patient, organised and attentive to detail.
• Willing to learn hands-on testing skills, accept feedback and work across patient service and clinical support duties.
• Able to work weekends according to the duty roster.
• Able to commute reliably to Kepong.

What We Offer

• Salary commensurate with relevant experience and demonstrated skills.
• Training in clinic procedures and ophthalmic testing.
• Opportunities to develop practical skills in a specialist eye care setting.

Working Schedule

Roster-based, with six scheduled days off per four-week roster cycle. Days off may fall on weekdays.

Please note: Hands-on eye testing forms part of this position. Training and supervision will be provided before independent duties are assigned.

Apply with your updated résumé, expected salary and notice period. If you have eye centre experience, please indicate which tests you have personally performed and which require further training.

Pay: RM1,600.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person