Patient Care Program Consultant

Company Overview

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

• Provide personalized patient case management and ensure patients submit the required program documentation in a timely manner.
• Conduct scheduled outbound calls to enrolled patients, manage inbound calls, and respond to FAQ-related enquiries.
• Accurately capture and maintain all relevant patient information in the Patient Care Management System during and after interaction.
• Ensure programs are delivered in accordance with established service levels and quality standards, including case handling time, predefined protocols, patient data confidentiality, and Standard Operating Procedures (SOPs).
• Adhere to medical best practices and guidance provided by the Operations Manager and Medical Advisory Team.
• Identify and report any Adverse Events (AEs) disclosed or observed during patient interections in accordance with reporting requirements.
• Prepare periodic program reports and support audit activities, including internal and external audits, project reviews, and compliance checks.
• Perform any other duties assigned by the Operations Manager or Program Manager

Requirements (Must-Have):

• NITEC or Diploma in a related fields.
• Healthcare or customer service internship/industrial attachment experience or relevant work experience is preferred.
• Excellent command of spoken and written English.
• Proficiency in a second language is an advantage.
• Strong coaching skills, communication, and active listening skills, with the ability to motivate and support patients in achieving their health goals and adhering to program requirements.
• Strong problem solving skills with ability to assess situations and make timely decisions.
• A collaborative team player who thrives in a patient-centric environment.

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.