Patient Co-ordinator

• Job ID: 2264
• Patient Co-ordinator/Medical Secretary/PA
• Specialist Plastic and Reconstructive Cosmetic Surgery
• Inner East – Richmond with on-site parking
• Permanent full-time

Calling all experienced PA’s and Medical Secretaries within Melbourne’s inner east

An exciting opportunity has become available for an experienced Patient Co-ordinator / PA / Medical Secretary to join a well-established private practice specialising in Plastic and Reconstructive Cosmetic Surgery.

We are seeking a compassionate, highly organised and experienced medical professional to become the first point of contact for new patients, guiding them through their initial enquiries and supporting them throughout their surgical journey.  This is a permanent, full-time position, 5 days per week.

You will work closely with the Clinical Co-ordinator and Senior Medical Administrator, as well as the Specialist Plastic and Reconstructive Surgeon, to ensure every patient receives exceptional care, communication and support from their first enquiry through to their treatment and beyond.

About the Role:

This is a varied and rewarding position within a small, dynamic and supportive team. No two days will be the same, with your responsibilities spanning patient co-ordination, medical administration, accounts, theatre bookings and assisting the surgeon with a variety of administrative duties.  Working for one surgeon within a group practice.

As the first point of contact for new patients, you will play an integral role in creating a warm, professional and reassuring experience.

Your responsibilities will include:

• Being the first point of contact for new and existing patients
• Meeting and greeting patients and providing a warm, welcoming experience
• Managing telephone calls, directed from the front-of-house reception team
• Dealing with patient enquiries and correspondence
• Responding to new patient enquiries and assisting patients with the next steps in their surgical journey
• Booking and confirming patient consultations and procedures
• Working closely with the Clinical Co-ordinator and providing administrative back up and support to the Senior Medical Administrator
• Processing private patient consultation accounts
• Accepting and receipting payments
• Communicating with Medicare and private health insurance companies
• Coordinating theatre bookings and associated billing**,** anaesthetist bookings, asneeded
• Assist Senior Administrator to liaise with hospitals, theatres, pathology and private health funds
• Assisting the Specialist Surgeon with a variety of administrative and clinical support duties
• Maintaining accurate patient records and ensuring a high level of confidentiality
• Providing ongoing administrative and emotional support to patients throughout their surgical journey

About You:

We are looking for someone experienced, compassionate, polished and genuinely passionate about providing exceptional patient care.

You will ideally have:

• Previous experience as a Medical Secretary, Medical PA or Patient Co-ordinator
• Experience within private medical practice, ideally in a surgical specialty
• Experience working with Gentu
• Strong medical administration and secretarial skills
• Excellent communication and interpersonal skills
• A warm, empathetic and professional manner
• Exceptional attention to detail and organisational skills
• The ability to prioritise and manage multiple tasks in a fast-paced environment
• The ability to work confidently and independently, while also being a collaborative team member
• A high level of professionalism, discretion and confidentiality
• Professional corporate presentation
• The ability to build positive relationships with patients, surgeons, hospitals, health professionals and other stakeholders
• Strong IT skills

Why Join Us?

You will be joining a professional, dedicated and like-minded team where patient care is at the heart of everything we do.

We are committed to ensuring that every patient feels informed, supported and cared for throughout their patient journey.

If you are an experienced medical PA or secretary who takes pride in your work, enjoys building genuine relationships with patients and thrives in a close-knit private practice environment, we would love to hear from you.

To be considered for this position, previous experience in medical administration is essential. We welcome applications from experienced Medical Secretaries and PAs, as well as candidates looking to take the next step in their medical administration career and have the skills, professionalism and commitment required for the role.  When enquiring or applying for this vacancy, please quote Job ID: 2264.

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