Patient Communication & AI Workflow Specialist

Company: Yogi Dental Center
Location: Orange, NJ 07050 (30 Scotland Road)
Job Type: Full-time
Pay: $55,000–$75,000/year (based on experience)

About the Role:
We're looking for a full-time team member to translate our MGE-style patient communication philosophy into practical, repeatable phone and scheduling workflows — using the AI call transcription already built into our Dentrix system.

What you'll do:

• Learn our MGE (Management & Growth Experience) approach to patient communication and scheduling
• Review AI call transcripts in Dentrix to spot where calls follow — or drift from — our preferred scripts and tone
• Build and refine phone scripts and workflows for front-desk staff (new patient calls, scheduling, objection handling)
• Coach and train staff on these workflows day-to-day
• Monitor adherence using transcript data and flag process gaps

Requirements:

• Experience in dental or medical front-office operations (MGE/DDS Success familiarity a strong plus)
• Comfort reviewing call transcripts and translating patterns into training material
• Strong coaching and communication skills
• Basic AI tool literacy — no coding required

Preferred: Direct MGE training/certification, Dentrix experience