Patient Communication Executive

You are the first person a patient meets. Make it matter.

Nobody walks into a dental clinic the way they walk into a hotel lobby. They come with a toothache they have been enduring for weeks. With a smile they have been hiding in photographs. With a fear they may never say out loud.

The first face they see decides how the rest of their visit feels.

That is the job. Not a check-in counter. A care counter.

Smile-Link DSO Sdn Bhd is the Dental Support Organisation of the Smile-Link Group, the first and pioneering DSO in Malaysia. We build the systems, standards and support that allow our clinical teams to focus fully on patients. We are now looking for Patient Care Executives who understand that front-office work in healthcare is a clinical responsibility, not a hospitality one.

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WHAT YOU WILL DO

Welcome and care for patients at the counter

• Receive, register and guide patients through their visit with clarity, courtesy and patience
• Explain treatment fees, payment options and documentation in plain language, so no patient feels rushed or confused
• Handle cashiering, receipting, daily collections and end-of-day reconciliation accurately

Be the voice of the clinic on modern channels

• Respond to patient enquiries on WhatsApp, Facebook Messenger and other social channels promptly and professionally
• Manage appointment bookings, confirmations, reminders and rescheduling across digital and phone channels
• Keep the tone consistent: warm, clear, never pushy

Protect what patients trust us with

• Handle patient records, treatment information and personal data in strict accordance with PDPA and clinic protocol
• Uphold confidentiality at the counter, on the phone and on every messaging platform
• Practise the ethical standards expected of a healthcare frontliner under MDC and MOH guidelines

Support the clinical team

• Coordinate patient flow between reception, dental assistants and dentists
• Maintain a calm, orderly and reassuring front-office environment
• Escalate patient concerns early and follow through until they are resolved

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WHO WE ARE LOOKING FOR

Essential

• SPM / Diploma or equivalent
• At least 1 year of experience in front counter, registration, cashiering or customer service. Clinic, hospital, pharmacy or healthcare experience is a strong advantage
• Comfortable and confident with WhatsApp Business, Facebook Messenger and digital messaging
• Good spoken and written Bahasa Malaysia and English. Mandarin or other dialects are an advantage
• Accurate with cash handling, receipting and basic daily reporting
• Genuine respect for patient privacy and professional discretion

What matters most to us

• You listen before you speak
• You stay composed when a patient is anxious, in pain or upset
• You are honest about money and meticulous with records
• You understand that "confidential" is not a policy you follow, it is a promise you keep

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WHAT WE OFFER

• A career with Malaysia's first Dental Support Organisation, at a group that is building the standard for dental care delivery in this country
• Structured onboarding and training in patient handling, PDPA compliance, front-office systems and clinic operations
• Clear progression pathways into Senior Patient Care, Clinic Coordination and Practice Management roles as the group expands
• A supportive team environment where front office is treated as part of the care team, not as admin
• Competitive remuneration, statutory benefits and annual leave

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APPLY NOW

Tell us, in a few sentences, about a time you helped someone who was nervous or unsure. That answer interests us more than a long list of job titles.