Patient Concierge and Facility Assistant

Patient Concierge & Facility Assistant | Full Time

Location: 25130 Southfield Rd, Southfield, MI 48075

Pay: $21-$23 per hour

Benefits:

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Holidays

3 Weeks Vacation

Position Summary:

Vascular Centers of America is seeking a dependable, energetic, and service-oriented individual to join our team as a Patient Concierge & Facility Assistant. This hands-on role is essential to creating an exceptional patient experience while supporting the daily operations of our busy vascular clinic. The ideal candidate enjoys working with people, takes pride in maintaining a clean, safe, and organized environment, and is eager to assist with patient transport, clinic support, and other operational responsibilities to help our team deliver outstanding care.

Responsibilities:

• Greet patients, family members, and visitors in a courteous and professional manner.

• Assist patients upon arrival and direct them to the appropriate area of the clinic.

• Safely transport wheelchair patients to and from exam rooms and procedure areas.

• Provide compassionate assistance to elderly and mobility-limited patients while preserving dignity and comfort.

• Maintain a clean, organized, and welcoming lobby and waiting areas throughout the day.

• Empty trash receptacles several times daily in patient care and common areas.

• Restock snacks, beverages, coffee station supplies, and patient amenities.

• Replenish clinic supplies and notify management when inventory is running low.

• Assist with moving deliveries, equipment, furniture, and other light physical tasks.

• Support staff with miscellaneous operational duties to keep the clinic running efficiently.

• Immediately report maintenance, safety, or housekeeping concerns.

Requirements:

• Friendly, professional, dependable, and team-oriented.

• Excellent customer service and communication skills.

• Previous healthcare, hospitality, or customer service experience is preferred but not required.

• Ability to stand and walk for extended periods, frequently bend and lift, push wheelchairs safely, and lift up to 50 pounds.

• Must maintain a professional appearance and comply with all HIPAA, infection control, and workplace safety policies.

If you enjoy staying active, helping others, and working in a fast-paced healthcare environment, we'd love to meet you.