Patient Coordinator and Receptionist

Patient Coordinator / Front Desk Receptionist
Pillar Recovery Services | Adrian, MI

Pay: $17 to $19/hour to start
Schedule: Monday to Thursday, 9:00 AM to 5:00 PM (32 hrs/week). No nights or weekends. Friday hours will be added as patient volume grows.
Benefits: Paid time off
Location: 142 E Maumee, Suite 1, Adrian, MI 49221 (in person)

About Us
Pillar Recovery Services is an outpatient and telehealth addiction treatment clinic in Adrian, Michigan. We provide compassionate, evidence-based, judgment-free care for alcohol, opioid, stimulant, and other substance use disorders, along with co-occurring conditions like anxiety, depression, PTSD, and ADHD. Our care is built on dignity, trust, and long-term recovery.

The Role
Our Patient Coordinator is often the first person a patient talks to when they decide to get help. That first call or visit matters. You'll make every patient feel welcome and respected, keep our schedule running smoothly, and give our providers the accurate information they need to deliver great care, both in the office and over telehealth.

Responsibilities

• Check patients in and out for in-person and telehealth visits
• Schedule, confirm, and reschedule appointments; follow up on no-shows
• Answer and route phone calls; escalate clinical questions to providers
• Help new patients complete intake paperwork and online forms
• Verify insurance eligibility, collect copays, and update patient demographics
• Enter and maintain records in AdvancedMD
• Process records requests and coordinate with pharmacies and outside providers
• Fax, scan, file, and handle general office tasks
• Follow HIPAA privacy requirements

Requirements

• 1+ year of front desk, reception, or administrative experience
• Strong phone and customer service skills
• Comfortable with computers and learning new software
• Organized and detail-oriented
• Professional and respectful with all patients
• High school diploma or equivalent

Preferred

• Medical office or behavioral health experience
• Insurance verification experience (Medicaid, Medicare, commercial)
• AdvancedMD or other EHR experience
• Bilingual (English/Spanish)

Pillar Recovery Services is an equal opportunity employer.

Pay: $17.00 - $19.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Paid time off

Work Location: In person