Patient Coordinator

The Patient Coordinator is responsible for providing administrative and clinical support to patients and their families at our regenerative medicine clinic in Bangkok. This includes scheduling appointments, coordinating care, and providing education and resources. The Patient Coordinator must be able to work independently and as part of a team and have excellent communication and customer service skills.

Responsibilities:

• Align with the management and the doctors on all matters related to patient coordination, becoming a facilitator with the goal of improving the patient experience.

• Coordinate communications with the clinic, the doctor and the patients to make sure all the calls, emails and questions from patients are answered.

• Manage inquiries from patients and their families and ensure the privacy and confidentiality of all patient information.

• Manage patient records and data entry, follow-up appointments, along with medical testing and lab results.

• Assist with the development and implementation of policies and procedures for the patient management.

• Participate in professional development opportunities and stay up to date on industry trends and best practices.

Requirements:

• Bachelor's degree in a medical or health-related field (e.g. medicine, nursing, biomedical sciences) or equivalent clinical experience.

• 2-3 year of experience in a patient coordinator role, preferably in the healthcare industry.

• Proficiency in Microsoft Office and other relevant software programs.

• Strong communication skills, both written and verbal, highly organized and detail oriented.

• A customer service mindset, with the ability to provide empathetic and compassionate care to patients.

• Be proactive and able to work independently, as well as being a team player who is willing to help out wherever needed.

• Ability to analyze and solve problems effectively.

• Fluent in English and Thai.