Patient Coordinator

About the Opportunity

Join a growing network of premier aesthetic and wellness practices dedicated to helping patients look and feel their best at every stage of life. This organization includes an established plastic surgery practice, a full-service medical spa, and a functional wellness clinic, all committed to delivering exceptional patient care in a professional, welcoming environment.

We're seeking an energetic, personable, and compassionate Patient Coordinator to serve as the first point of contact for our patients. If you enjoy creating outstanding patient experiences and thrive in a fast-paced medical environment, we'd love to hear from you.

What You'll Do

• Welcome patients and visitors with professionalism and warmth
• Answer incoming phone calls and assist with scheduling appointments
• Coordinate provider schedules while optimizing patient flow
• Schedule appointments and maintain accurate patient records within the EMR
• Collect patient payments and update personal and financial information
• Help keep providers on schedule by communicating patient arrivals and appointment updates
• Maintain patient confidentiality in accordance with HIPAA guidelines
• Create a welcoming, organized reception area that reflects a high standard of patient care
• Assist with office inventory and administrative support as needed
• Work collaboratively with the clinical team to provide an exceptional patient experience

Schedule

• Full-Time (32-36 hours/week)
• Monday–Thursday (Possible Fridays)
• 8:30 AM–4:30 PM
• Day shift
• No weekends

Benefits

• Competitive hourly pay ($23–$25/hour)
• Health, Dental & Vision Insurance
• Life Insurance
• Short-Term Disability
• 401(k) with company matching
• Paid Time Off
• Employee discounts on aesthetic treatments and services

Qualifications

• High school diploma or GED required
• 2–3 years of medical receptionist experience preferred
• At least 1 year of medical office experience
• At least 1 year of customer service experience
• Previous experience in plastic surgery, medical aesthetics, dermatology, or functional medicine is preferred
• Excellent communication and customer service skills
• Strong organizational, multitasking, and time management abilities
• Professional demeanor with exceptional attention to detail
• Reliable transportation to Franklin, TN

Why You'll Love This Opportunity

This is an opportunity to join a collaborative team that values professionalism, exceptional patient care, and creating a positive experience for every patient. If you're looking for a stable, weekday-only schedule with competitive benefits and the chance to work within the growing aesthetics and wellness industry, we'd love to connect with you.

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Key Responsibilities

• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Welcome patients and visitors in person or by telephone; answer or refer inquiries
• Working within our EMR to schedule patient appointments, collect fees, etc
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Comfort patients by anticipating anxieties, answering questions, and maintaining the reception area
• Maintain office inventory and equipment by monitoring stock levels and anticipating supply needs

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person