Patient Coordinator

• Serves as the contact window of patients from production start

  • Fixing the appointments and schedule with patients
  • Call patients before the accommodation day to verify the appointment
  • Communication with patients/visitors directly by answering or referring inquiries

• Receptionist operation

  • Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.
  • Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments

• Customer support operation

  • Answering patients' concerns
  • Communication with the related department and obtaining solutions for a technical concern from a patient.
  • Providing the solution and an answer to a patient in accordance with the questions.

• Customer success operation

  • Boosting lifetime customer value and annual recurring revenue.
  • Inspiring customer loyalty and retention.
  • Reducing churn

Must required skills:

• Must have a Bachelor Degree (any related course but preferrable Nursing)

• Customer Service Experience including payment of management.

• Strong verbal and written communicator

• Self-motivated, self-disciplined and can do the job with minimal supervision

• Good English communication skills (English & Tagalog)