Patient Coordinator

About Us

Yoyimé Clinic is a dental, dermatology, and aesthetics clinic in Dubai, offering patients a seamless, high-touch experience across cosmetic and clinical treatments. We're building a team that combines warmth with efficiency — every patient should feel taken care of from the moment they inquire to their final follow-up.

About the Role

We're looking for a Patient Coordinator to be the first point of contact for our patients and the operational glue between our front desk, clinicians, and back office. You'll manage bookings, guide patients through their treatment journey, and help keep the clinic running smoothly day to day.

Key Responsibilities

• Greet and check in patients, creating a warm and professional first impression
• Manage appointment scheduling across dental, dermatology, and aesthetics services, optimizing the daily schedule and minimizing gaps or overlaps
• Respond to patient inquiries via phone, WhatsApp, email, and walk-ins — providing information on services, pricing, and availability
• Coordinate with clinicians and treatment rooms to ensure smooth patient flow and minimal wait times
• Explain treatment packages, pricing, and payment plans clearly to patients
• Process payments, invoices, and insurance-related paperwork as needed
• Maintain accurate, up-to-date patient records in the clinic management system/CRM
• Follow up with patients post-treatment for feedback, reviews, and rebooking
• Handle patient concerns or complaints with professionalism, escalating where necessary
• Support marketing and front-desk initiatives (promotions, referral programs, social media inquiries)

We're Looking For

• Previous experience as a patient coordinator, medical receptionist, or in a similar customer-facing healthcare/hospitality role (dental, dermatology, or aesthetics experience is a strong plus)
• Excellent communication and interpersonal skills; a genuine, patient-first attitude
• Comfortable multitasking in a fast-paced clinic environment
• Strong organizational skills and attention to detail
• Proficiency with clinic management software/CRM and general computer literacy (WhatsApp Business, scheduling tools)
• Fluent English required; Arabic (spoken/written) is a strong advantage
• Professional, polished presentation suited to an aesthetics/dental clinic environment
• UAE experience preferred; must be eligible to work in the UAE

We Offer

• Competitive salary (based on experience)
• Employee treatment discounts
• Growth opportunities within a fast-expanding clinic
• A supportive, team-oriented working environment

Pay: From AED10,000.00 per month

Experience:

• Dental : 1 year (Preferred)
• Dermatology: 1 year (Preferred)

Work Location: In person