Patient Coordinator

Key Responsibilities

• Welcome and assist patients and their attendants with a courteous and professional approach.
• Coordinate patient appointments, admissions, transfers, and discharge processes.
• Guide patients through consultation, diagnostic tests, treatment, and follow-up appointments.
• Act as a single point of contact for patients throughout their hospital journey.
• Coordinate with doctors, nursing staff, diagnostic departments, pharmacy, billing, and insurance teams to ensure seamless patient care.
• Address patient queries, concerns, and complaints, and escalate issues when required.
• Ensure timely communication of appointment schedules, test reports, and treatment plans.
• Assist patients with admission documentation, consent forms, and other required paperwork.
• Facilitate insurance and corporate patient coordination by liaising with the billing and insurance departments.
• Monitor patient satisfaction and collect feedback to improve service quality.
• Maintain accurate patient records while ensuring confidentiality and compliance with hospital policies.
• Coordinate follow-up appointments, post-discharge care, and patient education as advised by the clinical team.
• Ensure patients experience minimal waiting time by coordinating effectively with relevant departments.
• Support emergency patient coordination whenever required.
• Prepare daily coordination reports and update patient status in the Hospital Information System (HIS).

Required Skills

• Excellent communication and interpersonal skills.
• Strong coordination and organizational abilities.
• Empathy and patient-centric approach.
• Ability to handle multiple tasks in a fast-paced hospital environment.
• Good problem-solving and conflict-resolution skills.
• Basic computer knowledge and familiarity with Hospital Information Systems (HIS)

Pay: ₹23,625.00 - ₹30,000.00 per month

Work Location: In person