Patient Coordinator

Merrion Fertility Clinic is a not-for-profit organisation affiliated to the National Maternity Hospital. It is one of the leading providers of Assisted Reproduction Services in Ireland, providing treatment cycles for hundreds of couples every year and achieving pregnancy rates above the internationally recognised norms.

With the continued growth of the Clinic, an exciting opportunity has arisen for a dynamic Patient Coordinator to join our Administration Department. We are seeking a professional candidate who can deliver on the Clinic’s ethos of expert care, compassion, and trust, towards all our patients.

General Duties

Duties will grow and change as the Clinic expands so flexibility is required but the following are some of major duties expected.

• Scanning/uploading reports, test results and correspondence etc., onto IDEAS.
• Registering new patients on IDEAS and the NMH system.
• Preparing Doctors’ Clinics.
• Using and updating patient database (IDEAS/NMH system).
• Audiotyping for Doctors.
• Inputting data on to IDEAS.
• Photocopying.
• Printing labels from the NMH system.
• Booking Phlebotomy Appointments.
• Arranging any investigations that are required for patients to enable them to have treatment
• Dealing with patient queries by phone/email/patient portal.
• Processing a ‘Summary of Care’ for patients.
• Providing reception cover as requested.
• Providing semen analysis reception cover if requested
• Emailing results to GPs/Clinics.
• Covering and preparing other Doctors Clinics when other coordinators are on annual leave.
• Other general office duties.
• Supporting the Patient Services Manager and Deputy Patient Services Manager with administrative tasks.
• Reporting of any incidents, non-conformances or complaints to relevant individuals in the Clinic verbally and in writing using appropriate documentation and following relevant policies/procedures.
• Observe restrictive areas and to adhere to any policies in place in these areas including access, gowning procedures, hygiene procedures and waste management.
• Completion of all relevant documentation, including data entry of IT systems, pertaining to patient treatment/care.
• Adhere to all relevant standard operating procedures in place and to notify the relevant manager of any deviation to these procedures.
• Patient identification and confidentiality protocols must be compiled with at all times.
• To fulfil any policies, procedures, guidelines and practices in place in the Clinic, all of which are in place to sustain and improve on the Quality Management System incorporated to comply with regulations, legislation and codes of practice.
• Other tasks that may become necessary for the Clinic.

Medical Secretary to Clinic Doctor

· Book Doctor/SA/nurse/phlebotomy appointments.

· Scheduling procedures.

· Registering new patients.

· Confirming patient appointment by phone/email/patient portal as appropriate.

· Input data on IDEAS (registration forms, blood tests results, SA reports).

· Scanning/uploading reports, test results and correspondence etc.

· Dealing with patient phone/email/patient portal queries, organising investigations, etc.

· Liaising with Doctor regarding patient queries.

· Updating Doctor’s schedule as appropriate i.e., annual leave, conferences etc.

This job description is intended to be an outline of the areas of responsibility at the time of its writing. Therefore, as the Clinic and the post holder develop, this job description may be subject to review - considering the changing needs of the Clinic.

The above is not an exhaustive list of duties, and you may be expected to perform different tasks depending on the needs of the business and role. The post holder will be required to demonstrate flexibility to ensure the delivery of an effective and efficient service as and when required by the Clinic and management.

Working Time Pattern: Monday – Friday, Full time, 40 hours per week

Core Working Hours: 8am – 4pm with a 15-minute morning tea break and 30 minutes for lunch (with flexibility).

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company pension

Experience:

• Office or administration: 1 year (preferred)

Work Location: In person