Patient Coordinator

Plastic Surgery Patient Coordinator-ENSO Plastic Surgery

The Patient Coordinator serves as the central liaison between patients and the practice, ensuring a smooth, supportive, and informative experience throughout the surgical journey. This office-based position is responsible for coordinating consultations, preoperative and postoperative logistics, financial guidance, and ongoing communication, including after-hours support. The ideal candidate is empathetic, organized, and proactive, with exceptional communication and customer service skills.

Essential Duties and Responsibilities:

Patient Communication & Scheduling

• Serve as the main contact for patients via phone, email, patient portal, and in person.
• Schedule consultations, surgeries, pre-op appointments, follow-ups, and telehealth visits.
• Communicate appointment updates, delays, and instructions in a timely, professional manner.

Consultation & Patient Support

• Guide patients through procedure options and expectations.
• Ensure all intake forms and documentation are complete prior to consultations.
• Provide a welcoming, informative, and supportive experience.

Pre-Operative Coordination

• Provide pre-surgical instructions and educational materials.
• Coordinate required labs, imaging, and medical clearances.
• Ensure all consents, forms, and documentation are completed.
• Monitor pre-op requirements and communicate readiness with patients and providers.

Financial Coordination

• Present surgical pricing, financing options, and payment plans.
• Prepare accurate quotes and maintain billing documentation.
• Assist with insurance-related questions when applicable.
• Coordinate payment collection and follow up on outstanding balances.

Post-Operative Care

• Conduct recovery and satisfaction follow-up calls.
• Coordinate post-operative appointments.
• Communicate patient concerns to the clinical team and escalate issues as needed.

After-Hours Support

• Participate in after-hours patient communication.
• Triage non-emergent concerns and route appropriately.
• Coordinate urgent communication with on-call providers.
• Document all after-hours interactions in the EHR.

Documentation & Care Coordination

• Maintain accurate patient records and communication logs.
• Relay clinical updates, provider instructions, and patient needs to appropriate team members.
• Coordinate care activities across providers and departments.

Patient Experience

• Educate patients on procedures, recovery, and expectations.
• Provide compassionate support throughout the patient journey.
• Resolve concerns professionally and promptly.
• Maintain a polished, professional appearance and contribute to a welcoming office environment.

Qualifications

Required

• High School Diploma or equivalent.
• 1-2 years of experience in a medical office, aesthetic practice, or patient-facing healthcare role.
• Strong communication, customer service, organizational, and multitasking skills.
• Proficiency in Microsoft Office Suite.

Preferred

• Associate's or Bachelor's degree in Healthcare, Business, Communications, or a related field.
• Experience with plastic surgery, aesthetics, skincare, or cosmetic procedures.
• Consultative sales or patient conversion experience.
• Knowledge of medical billing and insurance processes.
• Social media experience.
• Bilingual English/Spanish.

Our Benefits Include:

• 401(k)
• Life insurance
• PTO and Paid Holidays
• Medical, Dental, & Vision Insurance
• Employee discounts on services and products

Position Details

Job Type: Full-Time
Compensation: Salary + Commission
Supervisory Responsibilities: None

Why Join Us?

This role offers the opportunity to make a meaningful impact on patients' lives while working in a high-touch, patient-centered plastic surgery environment focused on exceptional care and outcomes.