Patient Coordinator

Patient Coordinator – Sales & Patient Experience

Central London

Salary: £26,000–£32,000 per annum, depending on experience

Full-time | Monday–Friday, 9:00am–6:00pm | One Saturday per month

We are a leading private eye clinic based in Central London, specialising in laser eye surgery, lens replacement surgery and specialist ophthalmic treatments.

We are committed to delivering an exceptional patient experience, combining outstanding clinical care with a professional, personal and supportive service throughout every stage of the patient journey.

We are looking for a confident, motivated and commercially minded Patient Coordinator to join our growing team. This is an exciting opportunity for someone who enjoys speaking with people, building relationships and working towards clear goals.

The role combines patient coordination, customer service and sales. You will play an important part in converting enquiries into consultations, following up with prospective patients and helping patients feel confident about taking the next step towards their treatment.

We are looking for someone who is proactive, persuasive without being pushy, confident on the telephone and motivated to achieve results while always putting the patient first.*

The Role

As a Patient Coordinator, you will manage patient enquiries and support prospective patients throughout their decision-making journey, from their first point of contact through to consultation and surgery.

Your responsibilities will include:

- *Managing new enquiries and generating bookings: Responding promptly to telephone, email and other patient enquiries, maximising opportunities to book consultations.

- *Converting enquiries into consultations: Building rapport, understanding patients' needs and communicating the benefits of arranging an assessment.

- *Following up prospective patients: Proactively contacting patients after their consultation, answering questions and helping them progress towards treatment.

- *Supporting treatment decisions: Providing clear, accurate information about our treatments, prices, finance options and patient journey, within the scope of your training.

- *Driving patient engagement: Maintaining regular, professional follow-ups with prospective patients who are considering treatment.

- *Managing the patient pipeline: Keeping accurate records of enquiries, consultations, follow-ups, outcomes and outstanding actions.

- *Re-engaging previous enquiries: Contacting patients who have not yet booked or proceeded with treatment and identifying opportunities to reconnect.

- *Booking appointments and surgery: Coordinating consultations, surgery dates and follow-up appointments, ensuring patients are guided through the process efficiently.

- *Delivering an excellent patient experience: Building trust, addressing concerns professionally and ensuring patients feel informed and supported.

- *Coordinating pre-operative administration: Completing relevant checks and ensuring patients are appropriately prepared for surgery.

- *Working towards performance targets: Contributing to consultation booking rates, enquiry conversion, follow-up activity and overall clinic performance.

- *Working closely with the clinical team: Liaising with surgeons, clinicians and colleagues to ensure a smooth and well-coordinated patient journey.

- Maintaining accurate patient records: Ensuring all patient communications, outcomes and relevant information are documented appropriately.

What We're Looking For

We are looking for someone who combines excellent communication skills with a proactive, results-driven approach.

The ideal candidate will be:

- Confident, articulate and persuasive on the telephone.

- Naturally friendly and skilled at building rapport with different types of people.

- Comfortable discussing prices, treatment options and the next steps in the patient journey.

- Motivated by achieving targets and improving conversion rates.

- Proactive in following up leads and ensuring opportunities are not missed.

- Organised, disciplined and able to manage multiple enquiries at different stages.

- Confident handling questions, concerns and objections professionally.

- Commercially aware, with an understanding of the importance of responsiveness and follow-through.

- Detail-oriented, with strong administrative and computer skills.

- Professional, reliable and able to work effectively as part of a team.

- Committed to delivering an excellent patient experience while maintaining ethical, patient-centred communication.

Experience

Previous experience in sales, telesales, lead conversion, customer service, account management or patient coordination would be advantageous.

Experience within private healthcare, medical, dental or optical settings would also be beneficial, but is not essential.

Candidates with strong sales and telephone skills from other industries are encouraged to apply. Full training will be provided on our treatments, systems and processes.

Training & Development

You will receive comprehensive training on our patient journey, treatments, systems, pricing and administrative processes.

You will also be supported in developing your product knowledge, patient communication skills and ability to manage enquiries effectively.

This is an opportunity to build a career within the private healthcare sector while developing valuable commercial, communication and coordination skills.

Working Hours

- Monday–Friday: 9:00am–6:00pm.

- One Saturday per month.

When you work a Saturday, you will receive a weekday off during the same week, so you will continue to work a five-day week.

Why Join Us ?

- *Competitive salary:* £26,000–£32,000 per annum, depending on experience.

- *A varied and engaging role: Combining sales, patient communication and healthcare administration.

- *Career development: Build your knowledge of specialist eye treatments and develop your commercial skills.

- *A growing private clinic: Join a team focused on delivering excellent patient care and developing the business.

- *A role where your contribution matters:*Your communication, follow-up and coordination skills will directly contribute to the patient experience and the clinic's performance.

We are looking for someone who enjoys taking ownership, following things through and making a positive difference. If you are confident on the telephone, enjoy building relationships and are motivated by achieving results, we would love to hear from you.How to Apply

If you have the communication skills, enthusiasm and proactive mindset we are looking for, please submit your CV through Indeed.

We look forward to hearing from you!

Pay: £26,000.00-£32,000.00 per year

Benefits:

• Company pension

Work Location: In person