Patient Coordinator

About the Job

Luxury Touch Medical Center is a premium healthcare destination in Sharjah, offering specialized medical and aesthetic services. Committed to delivering a higher standard of care and exceptional patient experiences, we are seeking a polished, confident, and results-driven professional to represent our centre.

The Role

As a Medical Receptionist / Patient Coordinator, you will manage front-desk operations, coordinate appointments, and ensure a seamless patient experience. You will also contribute to business growth through effective patient communication, appointment conversions, treatment recommendations, and patient retention.

Key Responsibilities

• Welcome and assist patients professionally, ensuring a warm and premium experience.
• Manage appointments, scheduling, cancellations, and patient follow-ups across departments.
• Handle enquiries via phone, WhatsApp, and Instagram, converting leads into confirmed bookings.
• Explain services and treatment packages, recommend suitable options, and support package sales and renewals.
• Manage patient registration, medical records, invoicing, payments, and insurance approval follow-ups.
• Coordinate with medical and administrative teams to ensure smooth daily operations.
• Handle patient feedback and concerns professionally while maintaining confidentiality and clinic standards.
• Contribute to patient retention, appointment conversion, and sales targets.

Requirements

• Previous experience in a premium medical, aesthetic, dermatology, or dental clinic (mandatory).
• Fluency in Arabic and English, spoken and written (mandatory).
• Strong knowledge of clinic services, with proven experience in appointment conversion and package sales.
• Excellent communication, presentation, and patient-service skills.
• Strong organizational skills, including scheduling, multitasking, and patient follow-up.
• Proficiency in clinic management systems, MS Office, and digital communication channels.
• Professional appearance, confident personality, and ability to work under pressure.
• Based in Sharjah or nearby areas and available to join immediately (preferred).

What We Offer

• Competitive salary with performance-based incentives.
• Premium, professional, and supportive work environment.
• Opportunities for professional growth and training.

Pay: Up to AED5,000.00 per month

Language:

• Arabic (Preferred)
• English (Preferred)

Location:

• Sharjah (Required)

Work Location: In person