Patient Coordinator, FL PACE Centers

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community’s seniors and their families

Job Title: Patient Coordinator

Job Summary

Perform clerical duties utilizing specific knowledge of medical terminology, PACE regulations, contract providers and authorization procedures. Duties include scheduling appointments for participants, including coordination with caregivers, ALF’s, escorts and transportation. Pull reports from information system to monitor compliance. Oversee scanning of assessments by medical receptionist into software system.

Essential Job Functions

• Schedules all participant diagnostic appointments and medical consultation for PACE participants and enters appointments into PACE medical authorization system.

• Tracks appointments and produces reports as requested in order to track data.

• Coordinates with caregivers, transportation department, ALF staff and escort, if needed, in order to assure that participant attends the appointment.

• Oversees unit specific documentation as per department guidelines and regulatory standards.

• Provides necessary coordination with other departments

• Acts as support for receptionist

• Performs other support functions as needed.

• Attends department meetings and in-services as needed.

Minimum Qualifications:

Education:

• High School Diploma or equivalent

Experience:

• Two years office/clerical experience preferably in healthcare setting

Licenses/Certifications:

• N/A

Abilities Required

• Bilingual (Spanish/English) required

• Knowledge of medical terminology.

• Ability to work with geriatric participants

• Ability to gather data, compile information, and prepare reports

• Must be able to speak, read and write English.

Functional Demands

Environment Work Conditions:

• Normal working condition with adequate lighting and ventilation

Infectious Material Exposure:

• No routine exposure to blood/body fluids/tissues, but may occasionally require performing unplanned activities which may involve exposure to blood/body fluids/tissues

Organizational Expectations

• Ensures that resident’s/patient’s rights are adhered to

• Demonstrates professionalism and accountability

• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests

• Demonstrates excellent communication skills

• Ensures confidentiality and security of patients’ medical information

• Identifies and utilizes appropriate channels of communication

• Able to speak, read and write English

• Able to think and act calmly to meet unusual occurrences of the job

• Adheres to the organization’s Mission, Vision and Values

• Participates in departmental activities, meetings and in-services and follows established guidelines

• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.