Patient Enrolment and Technical Support

Roles and Responsibilities :

• Provide exceptional customer service to clients through phone calls, emails, or chats in a timely and professional manner.
• Handle customer inquiries, resolve issues, and address concerns related to health insurance policies and services.
• Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 2-5 years of experience in a similar role within the healthcare industry.
• Excellent English language proficiency (written & spoken).
• Strong communication skills for effective interaction with diverse customers over phone/email/chat platforms.
• Ability to work independently with minimal supervision while maintaining high productivity levels.