Patient Escort

Job Summary

A Patient Escort is a temporary position to assist our patients and visitors. In this role, you will be the face of our hospital, helping individuals safely navigate our facility. This position heavily focuses on guiding guests through layout changes caused by our ongoing campus construction, ensuring they reach their appointments comfortably and on time.

Essential Job Functions

Job functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Job functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.

• Patient Transport: Safely transport patients and visitors throughout the hospital using wheelchairs.
• Wayfinding & Directions: Provide clear, warm and accurate directions to various hospital services, departments and clinics while actively navigating active construction detours.
• Equipment Sanitation: Disinfect and thoroughly sanitize wheelchairs and transport equipment with approved cleaning products after every single use to maintain infection control.
• Patient Engagement: Actively visit with patients during transport to offer comfort, companionship and a welcoming environment.
• Communication: Use the department phone and internal lines efficiently to answer questions, verify appointment locations and coordinate with hospital staff.
• Schedule: Fixed weekend shift, Saturdays and Sundays from 9AM - 3PM.

Note: This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position may be directed to perform job-related tasks other than those specifically presented in this job description.

Minimum Qualifications

• Must be 16 years of age or older.

Knowledge, Skills & Abilities (KSAs)

• Skilled at incorporating AIDET into professional practice.
• Understands role in patient confidentiality and must protect patient information from unauthorized access, use or disclosure as defined by HIPAA.
• Ability to respond quickly and decisively to emergency situations.
• Ability to work with interdisciplinary teams, communicating effectively with patients, families and healthcare providers.
• Ability to demonstrate the knowledge and skills essential for providing care to specific patient populations.
• Ability to lift, move and position patients and equipment.
• Ability to participate in shelter-in-place and disaster response protocols.
• Strong communication skills.
• Compassionate customer-service mindset.
• Ability to adapt quickly to changing hallways and routes.

Computer Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook), secure messaging applications and collaborative tools (Microsoft Teams, Google Workspace). Proficiency with Paycom HRIS system and related computer software necessary for this position (EPIC EMR).

Reasoning & Critical Thinking

Ability to apply logical problem-solving and decision-making skills in both routine and occasionally complex situations. Support clinical teams by anticipating needs and responding to urgent requests with tact and efficiency.

Language & Communication Skills

Ability to read, interpret and act upon a variety of documents and information sources needed to successfully perform the essential functions of the position. Ability to write routine reports and correspondence. Skilled at communicating information and ideas clearly in both written and verbal formats, adapting tone, style and messaging for a variety of audiences. Strong communication, customer service and attention to detail.

Mathematics & Analytical Abilities

Ability to accurately perform basic mathematical calculations in all units of measure using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, etc. Verify insurance, copays and billing information with strong numerical precision.

Standards of Employment

• Understands and adheres to MMHC's compliance standards as outlined in MMHC's Compliance Program.
• Attend all mandatory education programs and demonstrate proficiency related to general safety and regulatory compliance.
• Attend all department-specific training and demonstrate proficiency related to safety and job-related hazards.
• Understand and follow MMHC procedures for exposure control / blood borne and airborne pathogens.
• Comply with all relevant MMHC policies, procedures, guidelines and all other regulatory standards and requirements.
• Attire is neat, clean and appropriate for the work environment.
• Wear proper identification while on duty.
• Maintain confidentiality of all MMHC and patient information at all times.
• Report to work on time and maintain defined standards for attendance.
• Attend mandatory meetings.
• Able to perform essential job duties that meet job performance expectations and organizational standards while upholding MMHC's mission and values.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands and fingers, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must frequently lift and/or move (push/pull) up to 25 pounds and occasionally lift and/or move up to 35 pounds. Lifting and/or moving of more than 35 pounds shall require the use of an assistive device or team member assist. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to meet physical demands of rural hospital & clinic work.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally exposed to moving mechanical parts, needles or sharps, the challenges of variable hours, shifting resources and work situations inherent in CAH / rural settings, Hazards and/or Biohazard Medications, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electric shock and radiation, bloodborne pathogens and exposed to latex. The noise level in the work environment is usually moderate.