Patient Experience & Scheduling Coordinator

Patient Experience & Scheduling Coordinator

Private Dental Practice | Haworth, NJ | Full-Time, 4-Day Workweek

Gentle Dentistry is a multi-generational private dental practice serving Bergen County

since 1961. We combine advanced technology, comprehensive and minimally invasive

dentistry, and a highly personalized approach to patient care. We’re building a modern

front desk-less experience where technology handles more of the routine transactions

so our team can spend more time doing what technology cannot—listening, solving

problems, building relationships, and making patients feel genuinely cared for. We’re

looking for an experienced, polished professional who brings the service mindset of

premium hospitality to healthcare and wants to help us redefine what a dental visit can

feel like.

What You’ll Do

 Create an exceptional patient experience—from the first phone call through the

completion of each visit.

 Manage complex scheduling for doctors, hygienists, and specialty care while

protecting an efficient, productive schedule.

 Answer patient calls with warmth, confidence, and professionalism; understand

what the patient needs and guide them to the appropriate next step.

 Coordinate appointments, schedule changes, cancellations, short-notice

openings, and patient follow-up.

 Anticipate patient needs, recognize concerns or anxiety, and resolve problems

before they become complaints.

 Work closely with our doctors, hygienists, assistants, and administrative team to

create seamless patient handoffs and ensure details don’t fall through the cracks.

What You’ll Need

 2+ years of relevant experience in a dental practice, healthcare environment,

premium hospitality, or another high-touch client-service setting.

 Exceptional customer-service and interpersonal skills.

 Strong telephone communication skills—you should be comfortable listening,

guiding conversations, and helping patients make decisions.

 Excellent scheduling, organizational, and time-management ability.

 Strong attention to detail and consistent follow-through.

 Confidence working in a fast-moving environment where priorities sometimes

change.

 Comfort learning and using technology, digital communication, and automated

systems.

 A genuine sense of ownership: when you see something that needs attention,

your instinct is to help solve it.

Nice to Haves

 Previous dental front-office, scheduling, patient-coordination, treatment-

coordination, or healthcare experience.

 Eaglesoft experience preferred, but we will train the right candidate.

 Experience in luxury hospitality, concierge healthcare, aesthetic medicine, private

clubs, luxury retail, high-end restaurants, or another premium service

environment.

 Familiarity with dental terminology and treatment scheduling.

Benefits & Perks

 4-day full-time workweek

 401(k) with 6% Safe Harbor contribution/match

 Profit-sharing plan

 Blue Cross Blue Shield health insurance eligibility after one year, with 50%

of the premium paid by the practice

 Dental benefits

 Opportunity to learn and grow within a highly advanced, technology-forward

private practice

 A work environment where excellent patient care, hospitality, teamwork, and

professional development are valued

Compensation & Location

 Compensation: Starting at $31/hour, commensurate with experience

 Location: Gentle Dentistry — Haworth, Bergen County, New Jersey

 Position: Full-Time

 Schedule: 4 days per week

o Monday: 11:00 AM–8:00 PM

o Tuesday: 7:45 AM–5:00 PM

o Wednesday: 7:45 AM–5:00 PM

o Friday: 7:45 AM–5:00 PM

The Person We’re Hoping to Find

You may already work in dentistry—or you may have developed exceptional service

skills somewhere else.

Either way, you notice things.

You remember names. You recognize when someone is uncomfortable. You enjoy

solving problems. You don’t need to be reminded repeatedly to follow through. And

when a patient needs help, your first thought isn’t “Whose job is that?”

It’s:

“Let me take care of that for you.”

If you’re looking for another conventional front-desk job, this may not be the right

position.

If you’re looking for an opportunity to help create what a modern private healthcare

experience should feel like, we’d like to meet you.

Pay: $20.00 - $26.00 per hour

Expected hours: 15.0 – 30.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person