Patient Experience Coordinator / Administrative Coordinator

Join the Founding Team at Northwood Women & Children's Wellness

At Northwood Women & Children's Wellness, we believe exceptional care begins with exceptional people. Rooted in care for all stages of life, our clinic is dedicated to supporting women, children, and their families through compassionate, evidence-informed care in a welcoming environment where every patient feels heard, valued, and empowered.

We are looking for a passionate, collaborative Women's Health & Pediatric Physiotherapist who is excited to be part of something from the ground up. This is a unique opportunity to join our founding team, help shape the future of our clinic, build meaningful relationships within the community, and grow alongside a team that is committed to supporting one another every step of the way.

Northwood Women & Children’s Wellness is growing from the roots, and we’re looking for the right person to help us create an exceptional experience for every woman, child and family who walks through our doors.

We are looking for a Patient Experience & Clinic Coordinator who is organized, personable, professional and genuinely enjoys helping people.

What you’ll be doing

• Welcoming patients and families with warmth and professionalism
• Managing bookings, phone calls, emails and patient inquiries
• Supporting patient intake, payments and administrative processes
• Coordinating schedules for our multidisciplinary team
• Using clinic management and booking software to support day-to-day operations
• Managing patient communications, appointment reminders and administrative follow-up
• Helping keep the clinic organized and running smoothly
• Supporting a positive, welcoming and inclusive environment
• Contributing to the growth of a brand-new women’s and children’s wellness clinic

We’re looking for someone who is

• Warm, friendly and approachable
• Highly organized and detail-oriented
• Confident communicating with patients, families and healthcare providers
• Comfortable with technology and learning new software
• Able to multitask in a busy healthcare environment
• Professional, dependable and proactive
• Passionate about creating an exceptional patient experience

Experience with Jane App clinic management software is an asset. Healthcare administration, physiotherapy, medical or multidisciplinary clinic experience is also an asset.

Why Northwood?

You’ll have the opportunity to join us from the ground up as we build a collaborative wellness space focused specifically on women and children in North Oshawa and Durham Region.

This is more than a front-desk position. You’ll play an important role in creating the culture, patient experience and community at Northwood.

Location: North Oshawa, Durham Region
Opening: October 2026

Grow With Us

Northwood Women & Children's Wellness is more than a workplace—it's a community. We are building a clinic where clinicians feel supported, inspired, and proud of the care they provide. If you're looking for an opportunity to make a lasting impact, contribute to an inclusive environment to create something meaningful from its beginning, and grow alongside an incredible team, we'd love to meet you.

Rooted in Care for Every Stage of Life.

Pay: $18.00-$25.00 per hour

Application question(s):

• Are you available daytime, afternoons and evenings?

Education:

• DCS / DEC (required)

Experience:

• Jane App Software: 1 year (preferred)
• healthcare: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person