Patient Experience Coordinator

Just 4 Kids Urgent Care is seeking a Medical Receptionist to provide a remarkable patient experience.  The receptionist occupies the front  desk in the clinic, assists patients in need, oversees the lobby area and maintains Just 4 Kids' authenticity to ensure that the patient experience is warm, welcoming, and timely.

Essential Duties:

• Provide exceptional guardian and patient encounters.

• Determine the priority of patients’ needs based on the severity of their symptoms.

• Obtain necessary insurance information to add/update patient account(s) in electronic medical records system.

• Keep patients informed of their account information, balance, and status.

• Answer telephone calls, record and deliver messages for other staff members.

• Perform various clerical duties such as copying/scanning forms, reports, patient info, etc.

• Collect payments, insurance co-pays, medicine charges, etc.

• Upon discharge, distribute patient records to proper departments or offices.

• Maintain a tidy, clean lobby and work area.

• Maintain confidentiality with all patient information (HIPAA).

• Ensure a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.

• Must be 18 or older to apply.

• Preferred MA/CNA certification.

• High school diploma is required.

• Preferred previous clinical reception experience.

• Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.

• Prior experience working in electronic Medical Records Systems.

• Ability to train new and current staff members.