Patient Experience Coordinator

Patient Experience Coordinator

Taylor Physical Therapy

About Taylor Physical Therapy

Taylor Physical Therapy is a growing physical therapy practice expanding into a broader wellness and regenerative care model.

Our team is 100% invested in every patient and committed to helping each person achieve the best possible outcome. We hold ourselves to high standards, care deeply about the people we serve, and believe the patient experience extends far beyond the treatment room.

We’re looking for someone who genuinely loves people, builds relationships naturally, and wants to play an important role in helping patients understand and get the most out of their care.

The Role

We’re looking for a Patient Experience Coordinator to serve as a connection point between our patients, our services, and our clinical team.

This is not a traditional front-desk-only position.

You’ll spend time throughout the clinic talking with patients, getting to know their goals, understanding what they need, and helping them see the bigger picture of their care. You’ll educate patients about available services, modalities, and membership options while helping create an organized, welcoming, and seamless patient experience.

The role combines patient education, relationship building, sales conversations, administrative support, scheduling, and content coordination.

The right person is confident, personable, proactive, organized, and comfortable having straightforward conversations about services, recommendations, and pricing.

What You’ll Do

• Build genuine relationships with patients throughout the clinic by learning their goals, needs, concerns, and progress.
• Educate patients on Taylor Physical Therapy’s services, wellness modalities, treatment options, and membership offerings.
• Confidently discuss pricing, programs, and the bigger-picture care plan with patients.
• Make clear, appropriate, and matter-of-fact recommendations based on the patient’s needs and the clinical team’s direction.
• Help patients understand how different services can work together to support their overall goals.
• Manage patient communication and help ensure questions and follow-ups are handled promptly.
• Support administrative responsibilities and day-to-day clinic operations.
• Help own and coordinate the patient schedule and clinic flow alongside our performance coaches and clinical team.
• Identify opportunities to improve the overall patient experience.
• Serve as the clinic’s point person for content capture and coordinate with our marketing team.
• Gather patient photos, videos, testimonials, and comeback stories when appropriate and with proper patient consent.
• Help organize and communicate patient success stories to the marketing team.
• Assist with building, implementing, and maintaining our EMR and CRM systems as the practice continues to grow.
• Use technology and AI tools to improve organization, communication, and efficiency.
• Step in wherever needed to support the team, whether that’s at the front desk, on the clinic floor, or behind the scenes.

What We’re Looking For

• Experience in a patient-facing, sales, customer experience, patient education, or relationship-based role.
• Healthcare, physical therapy, wellness, fitness, aesthetics, or similar experience is preferred but not required.
• Strong communication skills and the ability to connect comfortably with different personalities.
• A natural educator who can explain services clearly and confidently.
• Comfortable discussing pricing and recommending services or programs based on patient needs.
• Strong administrative and organizational skills.
• Comfortable managing multiple priorities in a fast-paced environment.
• Confident learning and using technology, including AI tools, EMR systems, CRM platforms, scheduling software, and other digital tools.
• Knowledge of wellness therapies, recovery services, regenerative medicine, or related modalities is a plus.
• Comfortable helping coordinate photos, videos, and patient stories for marketing purposes.
• Proactive and willing to take ownership rather than waiting to be told what needs to happen.
• A true team player who understands that on a small, growing team, everyone helps wherever they are needed.
• Professional, positive, dependable, and genuinely invested in creating an excellent patient experience.

What Success Looks Like

You know our patients by name and understand what they’re working toward.

Patients feel comfortable asking you questions and trust you to help them understand their options.

You’re confident talking about services and pricing without making the conversation feel forced or overly sales-focused.

The clinic schedule and patient flow stay organized.

Our clinical and marketing teams have the information, content, and patient stories they need.

Most importantly, patients feel cared for from the moment they walk through our doors through every stage of their relationship with Taylor Physical Therapy.

How to Apply

Submit your resume and tell us why you believe you’d be a great fit for Taylor Physical Therapy.

We’re looking for someone who wants to grow with the practice, take ownership of the patient experience, and become an important part of the team.

Application Question(s):

• Are you able to reliably commute to Oklahoma City, OK for an in-person position?
• Do you have experience in a patient-facing, customer experience, sales, or service-based role?
• Are you comfortable discussing pricing and making service or program recommendations to patients/customers?
• Do you have administrative experience, including scheduling, communication, or coordinating day-to-day operations?
• Do you have experience working in physical therapy, healthcare, wellness, fitness, aesthetics, or a related environment?
• Are you comfortable learning and using technology such as EMR/CRM systems and AI tools?
• Are you comfortable helping capture photos/videos and patient success stories for marketing purposes with proper consent?

Work Location: In person