Patient Experience Coordinator

Patient Experience Coordinator - Family Chiropractic Office

About Us

At Cultivate Chiropractic we are a thriving, family-centered chiropractic practice specializing in pediatric, prenatal, and family wellness care. Our mission is to support families in achieving optimal health through nervous system-based chiropractic care. We are passionate about creating a welcoming, nurturing environment where patients of all ages—from newborns to adults—feel supported on their wellness journey.

Position Overview

We are seeking a warm, organized, and enthusiastic Patient Experience Coordinator to be the welcoming face of our practice. This role is essential in creating exceptional experiences for our patients from their first phone call through every visit. You'll work closely with our care team to ensure smooth operations while helping families understand and embrace the benefits of nervous system-based care.

Key Responsibilities

• Greet patients with genuine warmth and create a welcoming atmosphere for families
• Manage appointment scheduling, confirmations, and patient flow to optimize the daily schedule
• Handle patient intake
• Educate patients about our nervous system-based approach to chiropractic care and answer questions about services
• Clearly communicate our cash-based practice model and membership/care plan options
• Process payments and maintain accurate financial records
• Provide patients with superbills for potential insurance reimbursement when requested
• Maintain organized patient files and ensure HIPAA compliance
• Coordinate patient communications including appointment reminders, follow-ups, and wellness education
• Support community outreach efforts and patient engagement initiatives
• Maintain a clean, organized, and child-friendly reception area
• Assist with office management tasks as needed

Ideal Candidate

• Genuine passion for holistic health and family wellness
• Excellent interpersonal skills with a warm, patient-centered approach
• Comfortable and patient working with children, pregnant women, and families
• Strong organizational skills and attention to detail
• Ability to multitask in a dynamic environment while maintaining a upbeat, positive demeanor
• Excellent communication skills, both written and verbal
• Confident discussing financial matters and care plan options with patients
• Proficiency with computers and willingness to learn practice management software
• Alignment with our philosophy of natural, nervous system-based healthcare

Why Join Our Team?

• Be part of a mission-driven practice making a real difference in family health
• Work in a positive, supportive, family-friendly team environment
• Experience a workplace that truly values work-life balance and family integration
• Opportunities for professional growth and continuing education in wellness care
• Complimentary chiropractic care

Hours

Patient Care Hours:

Monday: 9-12 + 3-6

Tuesday: 3-5:30

Wednesday: 2-5:30

Thursday: 8-10 + 2-5:30

Outside of listed patient hours we ask that you are 30 minutes early to every shift to prepare for patient care and have a team huddle, and stay after to complete closing duties. We also have a 30 minute team meeting, one hour training, and host events throughout the year that you will be required to help with.

To Apply

Please submit your resume, three references, and a brief cover letter explaining why you're passionate about supporting family wellness.

We look forward to meeting you!

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 20.0 – 25.0 per week

Work Location: In person