Patient Experience Coordinator

Formula Wellness is seeking a passionate and energetic customer service professional to join our team as a Patient Experience Coordinator.

About Formula Wellness

At Formula Wellness, we believe longevity starts from the inside out.

Our mission is to help patients look, feel, and live their best through a personalized approach to wellness, longevity medicine, and aesthetics. We combine advanced diagnostics, evidence-based treatments, lifestyle medicine, and preventive care to help patients optimize their health, energy, confidence, and overall quality of life.

Every day, we have the privilege of helping patients transform their lives through hormone optimization, metabolic health improvement, weight management, nutrition, lifestyle coaching, and personalized wellness programs. Our providers play a vital role in guiding patients toward lasting health and sustainable results.

If you are passionate about preventive medicine and helping people become the healthiest version of themselves, we'd love to meet you.

What we're looking for:

As the ideal candidate, you will handle a diverse range of tasks to ensure the seamless operation of our 5-star medical aesthetics and wellness practice. The ideal candidate will be outgoing, innovative, high energy, hardworking, goal-oriented, and trustworthy.

Your role as the initial point of contact is not just significant – it's pivotal. You'll be the warm and welcoming face that greets our clients and sets the tone for their experience with us.

Delivering exceptional customer service is at the core of this role. We're not merely searching for someone to answer phones and manage paperwork; we're looking for a personality that shines through in every interaction. Handling surprises and emergencies with poise and efficiency is all in a day's work.

In our fast-paced environment, the ability to manage multiple tasks while maintaining composure under pressure is an absolute must.

This position is responsible for:

Delighting guests with exceptional customer service; answering the phone with a smile and completing all reservations with accuracy; ensuring efficient patient flow through the clinic; having up-to-date knowledge about Formula's products and services; educating guests about Formula's products, services, and policies. This position is pivotal in achieving guest satisfaction, retention and word-of-mouth referrals, and will have a significant impact on the ongoing success of Formula Wellness. The selected candidate must have reliable transportation and be willing to travel between our DFW locations depending on the business needs.

Other responsibilities include, but are not limited to:

• Warmly greet and welcome guests upon their arrival at the office.
• Check patients in/out and schedule follow up appointments.
• Answer, screen, and forward incoming phone calls.
• Provide basic and accurate information in person and via phone/email.
• Receive, sort, and distribute daily mail and deliveries.
• Order front office supplies and maintain inventory stock.

Qualifications:

• Experience in appointment booking and POS system preferred
• Proven work experience as a Receptionist, Front Office Representative, or in a similar role
• Professional attitude and appearance
• Strong written and verbal communication skills
• Resourcefulness and proactivity when addressing issues
• Excellent organizational skills
• Exceptional multitasking and time-management abilities, with the capacity to prioritize tasks
• Customer service-oriented attitude
• Must be available to work on Saturdays if needed
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Must be a quick learner, team player, have the drive to grow and learn, and exhibit high ethical standards
• Must be positive, enthusiastic, and high energy, with strong leadership skills
• Bilingual in Spanish a plus, but not required

Job Type:

Full-time

Physical Settings:

• Clinic
• Medical Spa

Experience:

• Minimum two years’ Medical Experience (preferred but not required)

Work Location:

All duties and responsibilities will be conducted in person at our facility.

Formula Wellness is an equal opportunity employer. Formula Wellness does not discriminate based on race, color, religion, sex, national origin, disability, veteran status, marital status, sexual orientation, or any other characteristic protected by applicable law and is committed to fostering a welcoming and supportive environment where everyone feels valued and respected. People of all backgrounds are encouraged to apply.

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person