Patient Experience Coordinator

Overview
The Regenerative Center in Millersburg, PA is growing and seeking a friendly, detail-oriented, high energy Patient Experience Coordinator to join our office team. This role is ideal for someone who enjoys helping others, thrives in a fast paced healthcare environment, and takes pride in delivering exceptional service. As a key member of our patient intake and support team, you will ensure individuals feel welcomed, informed, and confident throughout their care journey.

Key Responsibilities

• Answer inbound calls and provide a warm, professional first impression
• Schedule appointments and help guide patients on next steps
• Greet and check patients in and out during visits
• Maintain accurate documentation in the EMR system
• Support lead follow up and appointment confirmations
• Communicate with providers and staff to support efficient patient flow
• Uphold confidentiality and HIPAA compliance at all times

Skills & Qualifications

• Experience in customer service, medical front office, sales, or hospitality preferred
• Excellent communication and interpersonal skills
• Strong organization and attention to detail
• Proficient with Microsoft Office 365 applications including Outlook, Word, and Excel
• Ability to remain calm and supportive under pressure
• Comfortable learning scheduling systems and administrative workflows
• Passion for helping people and ensuring a positive patient experience

Why Join The Regenerative Center
The Regenerative Center is a leading regenerative medicine clinic serving patients from across the U.S. who are searching for answers and a better path forward. Our culture is compassionate, collaborative, and mission driven. As a Patient Experience Coordinator, you will play a meaningful role in creating smooth, supportive experiences for patients seeking hope, mobility, and better quality of life.

Healthcare Administrative experience preferred, but no required.

Compensation & Schedule

• Full time position Monday through Friday 40 hours per week
• Pay range 16 to 18 per hour based on experience

Please email resume to [email protected]

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person