Patient Experience Coordinator | Physical Therapy

Patient Experience Coordinator

Pinnacle Performance & Wellness – Scottsdale, AZ

Full-Time | 30–40 Hours per Week | $18–$21 per hour | In-Person

Be the reason our clients can’t stop talking about their experience.

At Pinnacle Performance & Wellness, we believe exceptional healthcare starts long before treatment begins. Every phone call, every greeting, every follow-up, and every interaction matters.

We’re looking for a Patient Experience Coordinator who is passionate about people, thrives in a fast-paced environment, and loves bringing order to their environment. This isn’t just a front desk position—it’s an opportunity to become a key leader in creating an incredible client experience while helping a growing business operate at a high level.

If you’re an organized, friendly, responsive, and proactive person who enjoys taking ownership and making things happen, we’d love to meet you.

About Pinnacle Performance & Wellness

Pinnacle Performance & Wellness is a performance-based, multidisciplinary physical therapy clinic located in Scottsdale. We specialize in helping active adults, runners, golfers, lifters, and athletes stay active and perform at their best.

Our team includes Doctors of Physical Therapy, a licensed massage therapist, and a sports performance coach, allowing us to provide comprehensive care under one roof.

Our culture is built around three core values:

Relentless Improvement – We pursue growth and excellence every day.

Be About It – We practice what we preach and lead by example.

Givers Gain – We believe serving others first creates lasting relationships and meaningful impact.

What You’ll Do

As our Patient Experience Coordinator, you’ll help ensure our clinic runs smoothly while delivering an exceptional experience to every client.

Responsibilities include:

• Welcome clients and create a positive first impression
• Schedule new patient evaluations and follow-up appointments
• Respond promptly to phone calls, texts, emails, and online inquiries
• Follow up with prospective clients and leads
• Coordinate community workshops, events, and marketing initiatives
• Assist with social media content and engagement
• Collect payments and assist with patient onboarding
• Keep the front office organized, clean, and running efficiently
• Collaborate with our providers to deliver a seamless client experience
• Identify opportunities to improve systems and processes
• Help execute new projects and initiatives alongside the clinic owner

Who You Are

We’re looking for an integrator—someone who enjoys turning ideas into action and helping a team execute at a high level.

You are:

• Friendly, welcoming, and naturally personable
• Highly organized and detail-oriented
• Responsive and dependable
• A strong communicator both in person and over the phone
• Self-motivated and proactive
• Comfortable multitasking in a busy environment
• Tech-savvy and quick to learn new software
• Passionate about providing outstanding customer service
• Excited to contribute to a growing business

Experience in healthcare, physical therapy, chiropractic, fitness, hospitality, or customer service is a plus—but attitude, work ethic, and personality matter most.

Why Join Our Team?

• Competitive pay: $18–$21/hour
• Full-time, stable schedule (30–40 hours/week)
• Work directly with the founder and leadership team
• Opportunities for career growth as the company expands
• Positive, energetic team culture
• Continuing education and professional development
• Employee discounts on services
• Fun team outings and community events

Who This Role Is Perfect For

This position is ideal for someone who loves helping people, enjoys staying organized, takes pride in delivering exceptional service, and wants to be part of building something bigger than themselves.

If you’re looking for a place where your ideas matter, your work has purpose, and your growth is encouraged, we’d love to hear from you.

To Apply

Please submit your resume along with a short paragraph answering these two questions:

• What does exceptional customer service mean to you?
• Tell us about a time you went above and beyond to create a great experience for someone.

We look forward to meeting you!

Pay: $18.00 - $21.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• On-site gym
• Paid time off
• Paid training

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person