Xponentiate
Patient Experience Executive
10 months ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
13 October 2026
What they need
Job highlights
- Comfortable handling patient-facing interactions and emotional conversations . Well-spoken in English,Hindi,and local language (Marathi / Gujarati preferred) . Only female candidates are preferred
Key responsibilities:
Greet and counsel every patient and family entering the centre with warmth and professionalism
Guide patients through their OPD visit, surgical counselling, and quote discussions
Ensure follow through on diagnostics, insurance paperwork, and discharge protocols
Handle relatives/caregivers with empathy and patience especially during wait periods
Help convert OPD consults into IPD bookings by providing reassurance and clarity
1-3 years of experience in hospitality, healthcare, or guest relations
Comfortable handling patient-facing interactions and emotional conversations
Well-spoken in English, Hindi, and local language (Marathi/Gujarati preferred)
Only female candidates are preferred
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