Patient Experience Executive

Job highlights

• Comfortable handling patient-facing interactions and emotional conversations . Well-spoken in English,Hindi,and local language (Marathi / Gujarati preferred) . Only female candidates are preferred

Key responsibilities:

Greet and counsel every patient and family entering the centre with warmth and professionalism

Guide patients through their OPD visit, surgical counselling, and quote discussions

Ensure follow through on diagnostics, insurance paperwork, and discharge protocols

Handle relatives/caregivers with empathy and patience especially during wait periods

Help convert OPD consults into IPD bookings by providing reassurance and clarity

1-3 years of experience in hospitality, healthcare, or guest relations

Comfortable handling patient-facing interactions and emotional conversations

Well-spoken in English, Hindi, and local language (Marathi/Gujarati preferred)

Only female candidates are preferred