Patient Experience Manager

Company Name: United Healthcare Services Limited

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202677361

The Patient Experience Manager will be responsible for ensuring a premium, personalized, confidential, and seamless healthcare experience for patients, including high-profile individuals, corporate executives, diplomats, distinguished guests, and other designated patients. The position will coordinate with consultants, nursing teams, hospital administration, diagnostic services, billing, security, and other relevant departments to ensure exceptional service delivery, prompt assistance, and the highest standards of patient satisfaction, privacy, and professional conduct.

Key Responsibilities

• Serve as the primary point of contact for patients and their authorized family members or representatives throughout their hospital visit or treatment journey.
• Establish and maintain professional relationships with patients, corporate clients, distinguished guests, and their representatives.
• Ensure personalized support from appointment scheduling and hospital arrival through consultation, diagnostics, admission, treatment coordination, discharge, and follow-up.
• Arrange priority assistance, designated reception, escort services, and other approved facilities according to hospital policy.
• Proactively identify patient needs and ensure timely resolution of service-related concerns.
• Ensure the availability and readiness of designated cabins, suites, waiting areas, and other approved facilities.
• Coordinate with Housekeeping, Food & Beverage, Security, Engineering, and other support departments to maintain premium service standards.
• Monitor the cleanliness, comfort, privacy, and overall service quality of patient areas.
• Ensure courteous, respectful, culturally appropriate, and professional service throughout the patient journey.
• Coordinate special service requests, dietary preferences, visitor arrangements, and other reasonable requirements within hospital policy and clinical restrictions.
• Coordinate with consultants, doctors’ chambers, nursing teams, diagnostic departments, and other clinical units to facilitate timely appointments, consultations, investigations, and follow-up visits.
• Ensure seamless coordination for patients during OPD consultations, emergency visits, inpatient admissions, and discharge processes.
• Facilitate communication between patients or their representatives and the relevant clinical teams without interfering with clinical decision-making.

Requirements

• Experience: 3 to 6 years
• Education: bachelor of tourism and hospitality management
• Skills: quality patient care, patient care, healthcare management, healthcare consulting, patient records management, medical staff supervision

Last Date of Application: 20 November 2026