Patient Experience Representative- Temp: Schedule: 3-11pm

As a part time temp Patient Experience representative, you will work to provide administrative support to the General medicine unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule: Leave of absence - temp: 3-11pm M-F (24/hour a week) (days will vary)

Key responsibilities

Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Processing admissions/discharges
Providing routine clerical support as needed

Minimum qualifications
Education:
A high school level of education, bachelor’s degree preferred
Experience:
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Shift: Schedule: Leave of absence - temp: 3-11pm M-F (24/hour a week) (days will vary)

Status

Part-Time

Regular, Temporary, Per Diem

Temporary

Standard Hours per Week

24

Pay Range

$15.00-$63.19 Hourly

Office/Site Location

Boston

Job Posting Category

Administration

Remote Eligibility

Part Remote/Hybrid

Patient Experience Representative- Temp: Schedule: 3-11pm | Boston Childrens Hospital