Patient Financial Services Manager

Are you seeking a meaningful role where your leadership helps create an environment where patients and staff thrive?

NMC Health is proud to be an award-winning healthcare organization serving the Wichita Metro Area. We are currently seeking a Patient Financial Services Manager to join our team. The Patient Financial Services Manager oversees the organization's billing, collections, patient accounts, insurance follow-up and financial counseling operations to optimize the revenue cycle.

Key Responsibilities:

As the Patient Financial Services Manager, you will manage the financial side of patient care, acting as a bridge between patients, insurance companies and the organization. You will lead the department in achieving departmental and hospital-wide goals. You would be responsible for the operational aspects of the department including successful collaboration with other departments and outside entities. You will lead a team to ensure these collaborate initiatives and related activities with various departments achieve and maintain smooth departmental operations. This position is a salaried, exempt role and reports to the Director of Revenue Services.

Knowledge and skills:

• Supervise and manage all departmental staff and day-to-day operations.
• Previous hospital and professional billing experience is preferred.
• Skills in performing multifaceted projects in conjunction with days-to-day activities.
• Direct daily activities across billing, payment posting, denial management, refunds, self-pay collections and customer service.
• Ensure compliance with all applicable policies, procedures, and state/federal regulations, such as, but not limited to, CMS, HIPAA, and billing standards) and manage audit readiness.
• Skills in time management with the ability to work independently and take initiative is required.
• Ability to communicate effectively orally and in writing is required.
• Computer keyboard and basic computer operating knowledge required; experience with Microsoft Office products and software relevant to duties is preferred.
• Previous experience with Meditech is a plus.
• Interview, hire, orient, and evaluate departmental staff; manage performance reviews and disciplinary processes.
• Collaborate with relevant stakeholders and internal teams to resolve operational issues.
• Promote a culture of high-quality, accountability, safety, and staff engagement.

Qualifications:

Education/Experience:

• Business or Accounting baccalaureate education, or related field (or equivalent years of hands-on healthcare revenue cycle experience) is highly preferred.
• Minimum of 3 to 5+ years or progressive experience in medical billing, collections, or revenue cycle operations, with 2 to 5+ years in supervisory or management role preferred.
• Proficiency in Electronic Health Record (EHR) and billing platforms (such as Meditech).
• Knowledge of coding, billing, and revenue cycle processes.

Knowledge, Skills & Abilities:

• Strong leadership and team management skills.
• Strong grasp of medical terminology, CPT/ICD coding rules, insurance claims lifecycles and third party payer guidelines.
• Excellent communication and interpersonal abilities.
• Ability to analyze problems, develop solutions, and implement change.
• Familiarity with medical coding, billing regulations, and healthcare compliance.
• Experience in cost containment, staffing, scheduling, and policy development.
• Revenue cycle or healthcare financial management credentials from organizations like HFMA (e.g., Certified Revenue Cycle Representative - CRCR) a plus.

Join our Team! NMC Health offers a family friendly environment with the latest technology and a knowledgeable staff. Here you'll find all departments work together as a team to live out your core values: respect, excellence, service, transparency, and trust.