Patient Financial Services - Specialist

At WHA, we're a team, passionate about humanizing healthcare. We're inspired by the diverse stories, strength and resilience of our patients and the unique choices they make in pursuing health for themselves and their families. We envision a world where every person has the opportunity to achieve their optimal health and we're here to support that journey with personalized, culturally competent care and knowledge.

The PFS Specialist is responsible for the accurate and timely processing and posting of all incoming payments and denials from insurance companies, patients, and third-party payers to customer accounts. This position verifies bank deposits, reconciles to posted transactions, and research discrepancies. Provides excellent customer service for collecting on patient account balances.

Job duties:

• Identifies delinquent accounts through work queues and contacts patients to set up a payment arrangement based on WHA’s payment plan policy.
• Documents account activity accurately and promptly during or immediately following each patient contact.
• Save all digital data related to daily payments from bank and insurance websites.
• Balances accounts receivables to system, deposits and reports. Investigates and resolves discrepancies.
• Posts patient and insurance payments, adjustments, and denials to patient accounts in a timely and accurate manner.
• Performs adjustments and write-offs to patient accounts per established guidelines.
• Review accounts for credits, registration errors and other issues and take appropriate action.
• Works with internal customers to identify and resolve issues.
• Processes and confirms patient statement runs daily.
• Follows up on returned mail.
• Maintains basic knowledge and understanding of health insurance plans, revenue cycle processes, and policies and procedures.
• Makes suggestions on improving practices to improve patient financial services and the revenue cycle at WHA.

High school diploma or GED required.

General bookkeeping or related experience required, preferably in a healthcare environment.

Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience to ensure your offer is reflective of all directly related and equivalent experience. Please be specific with dates of positions, skills, and educational experiences related to the job you are applying for within your application materials.

Women's Healthcare Associates, LLC is an equal opportunity employer.

Oregon employers are required by a number of state and federal agencies to display a variety of workplace notices and posters, including:

• Federal Family and Medical Leave Act
• Oregon Family Leave Act

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