Patient Flow Assistant

Description Job Description Job Title Patient Flow Assistant

Work Location:

Gandorhun CHC 2

Kombayendeh CHC 1

Department Operations

Reports To Operations Assistant

Line Management

No

Organisation Profile

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health centre and to referral hospitals.

Position Overview

The Patient Flow and Filing Assistant facilitates the movements of patients through the Clinic processes, by directing the flow of patients and filing patients chart under the supervision of Operations Assistant.

The Patient Flow Assistant provides continuous care support to all individuals by performing reception and clerical activities and maintaining care center workflow for staff, physicians, Patients , and Staff families. The Patient Flow A ssistant participa tes in the execution of patient S afety Goals by ensuring patient privacy and accuracy of patient identification, improving effectiveness of communication among care provid ers, and responding to patients’ emergencies by alerting appropria te clinicians . Actively and consistently demonstrates the mission, vision, values and guiding pr inciples of Partners In Health .

Essential Duties And Responsibilities

• Coordinate the flow of patient in the Clinic by directing patients from initial waiting area to designated area s in the Clinic .
• Announce names of patients waiting for registration , and for drugs from the Pharmacist.
• Organize pat ients seating positions and queues by categories and sequence of arrival at the Clinic.
• Collect all Patients numbers before screening.
• Assist with patients care by greeting and escorting patients as needed from triage to designated clinical areas.
• Assist with patient transfers/discharges including emergent/urgent transfers: photocopies of documents, calls for transportation, etc.
• Assist patients with wayfinding.
• Organize patients to maintain social distance.
• Promotes and maintains a safe environment .
• Performs such other duties related to role as may be re quired by the Operations assistant or Manage.
• Organize patient files on the shelves according to their codes collected from patients.
• Collect patients’ files from the shelves using their registration codes on the ID cards.
• Give files to screening and registration assistance for OPD services.
• Clean and organize shelves neatly for easy access of files.
• Collect patient files from the pharmacy and file them in their appropriate places.

Education And Work Experience Requirements

• Good communicator and work as part of a team.
• Dependable and approachable.
• Excellent verbal and written communication skills, including ability to effectively communicate .
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Strong proactivity and incentive, a self-starter with an ability to translate ideas into action.
• Ability to work independently and to carryout assignments to complete within parameters of instructions given, prescribed routines, and standard accepted practices.
• Attention to details.
• West African Senior Secondary School Certificate(WASSCE)

Prevention of Sexual Exploitation and Abuse

Partners In Health Sierra Leone is dedicated to preventing unwanted behaviour in the workplace, including sexual harassment, exploitation, abuse, financial misconduct, and ensuring the welfare of those, we serve. We expect all staff, consultants, contractors, vendors, and volunteers to uphold these values as outlined in our code of conduct.

The successful candidate will receive appropriate training and must adhere to the organization’s safeguarding policies. Employment offers are contingent upon satisfactory references and screening checks, which may include criminal records and terrorism finance checks.

As a participant in the Inter-Agency Misconduct Disclosure Scheme, we request information from previous employers about any instances of sexual exploitation, abuse, or harassment. Additionally, Partners In Health Sierra Leone will share records of such misconduct with other agencies upon staff departure, ensuring transparency and accountability. By applying, candidates acknowledge and agree to these recruitment procedures .

Social Justice

We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the centre of all care, bringing the benefits of modern medicine to all.

Method of Application.

Interested candidates are required to apply through our website: www.pih.org/employment . In your application, please ensure to include names, addresses, email addresses, and telephone numbers of three (3) referees not later than 12:00pm GMT (Midnight) on June, 8 th 2026.