Patient Growth Specialist

Job Title: Patient Growth Specialist

Classification: 1099 Contractor; Full-Time

Hours/Schedule: Monday–Friday, 10:00 AM – 6:00 PM ET

Work Structure: Fully Remote (United States)

Team: Enrollment Operations

Reporting to: Senior Enrollment Operations Manager

Location: United States

Compensation: $30/hour

About the Role We're seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is highly conversion-driven and ideal for someone who excels in high-volume outbound calling, persuasive communication, and helping patients take action in a fast-paced healthcare environment.

You'll be responsible for engaging prospective patients, clearly explaining program value, overcoming objections, and guiding individuals through enrollment and basic technical setup.

Key Responsibilities

• Make high-volume outbound cold calls to prospective patients
• Engage patients in clear, empathetic conversations to drive enrollment into our virtual cardiac rehab program
• Confidently explain program benefits, expectations, and next steps
• Assist patients with mobile app downloads, account setup, and basic technical troubleshooting
• Complete initial reminder outreach to confirm upcoming appointments and reduce no-shows
• Accurately document call outcomes, patient status, and next steps in internal systems
• Meet or exceed daily call volume and enrollment targets
• Partner closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience

Required Qualifications

• Bachelor's degree (required)
• Proven experience in cold calling, outbound sales, or high-volume call environments
• Strong verbal communication skills with the ability to build trust quickly over the phone
• Comfort handling objections and motivating patients to take action
• Ability to perform in a metrics-driven, fast-paced environment
• Strong technical aptitude and comfort helping patients navigate mobile apps and resolve basic tech issues
• Reliable internet connection and a quiet, professional home workspace

Preferred Experience

• Healthcare, digital health, or patient engagement experience
• Business development, inside sales, or growth roles
• Experience onboarding or enrolling users into programs or platforms
• Familiarity with CRMs, power dialers, or patient management systems
• Note: This is a 1099 contractor position