Patient Growth Specialist

• We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is highly conversion-driven and ideal for someone who excels in high-volume outbound calling, persuasive communication, and helping patients take action in a fast-paced healthcare environment
• You’ll be responsible for engaging prospective patients, clearly explaining program value, overcoming objections, and guiding individuals through enrollment and basic technical setup
• Make high-volume outbound cold calls to prospective patients
• Engage patients in clear, empathetic conversations to drive enrollment into our virtual cardiac rehab program
• Confidently explain program benefits, expectations, and next steps
• Assist patients with mobile app downloads, account setup, and basic technical troubleshooting
• Complete initial reminder outreach to confirm upcoming appointments and reduce no-shows
• Accurately document call outcomes, patient status, and next steps in internal systems
• Meet or exceed daily call volume and enrollment targets
• Partner closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience
• Reporting to: Senior Enrollment Operations Manager
• Hours/Schedule: Monday–Friday, 10:00 AM – 6:00 PM ET
• Team: Enrollment Operations
• This is a 1099 contractor position

Benefits

• Equity compensation in Recora

• Generous PTO / sick leave / health benefits

• 401(k) plan

• Free lunch and snacks in NYC Office

• Bring your dog to work 🐶

• Ability to perform in a metrics-driven, fast-paced environment

• Bachelor’s degree (required)

• Strong verbal communication skills with the ability to build trust quickly over the phone

• Strong technical aptitude and comfort helping patients navigate mobile apps and resolve basic tech issues

• Comfort handling objections and motivating patients to take action

• Reliable internet connection and a quiet, professional home workspace

• Proven experience in cold calling, outbound sales, or high-volume call environments

• Familiarity with CRMs, power dialers, or patient management systems

• Experience onboarding or enrolling users into programs or platforms

• Business development, inside sales, or growth roles

• Healthcare, digital health, or patient engagement experience