Patient Guide (Front Desk)

Patient Guide

You’re the first hello. The warm welcome. The reason a family exhales.

Oaklin Lane is hiring a Patient Guide to join our neighborhood clinic — the person who answers the doorbell and makes every family feel like they’ve found the right place.

On our Lane, you set the tone

At Oaklin Lane, we say the first move is the hardest one — and you’re the person who makes it easy. When a family calls, walks in, or reaches out for the first time, you’re the voice they hear and the face they see. You guide them through intake, answer their questions, and help them feel at home in our neighborhood. This role is the connective tissue between our clinical team and every family we serve — and we treat it that way.

About Oaklin Lane

Oaklin Lane is your neighborhood pediatric therapy clinic — a growing network of purpose-built clinics providing compassionate, expert care to kids from infancy through adolescence. We believe in evidence-backed therapy where hard work feels like play, and progress happens on each kid’s own terms.

What you’ll do

• Welcome families with warmth, creating a space where kids and caregivers feel at home from the first hello
• Manage patient check-ins and check-outs with accuracy and care
• Guide new families through the intake process — collecting demographic, insurance, and consent information
• Answer phones, respond to emails, and provide clear, compassionate communication to caregivers and referring providers
• Collaborate with the clinical team to keep scheduling smooth and communication clear between staff and families
• Verify insurance benefits and walk families through questions about coverage, copays, and authorizations
• Keep patient records accurate and up to date in our EMR system
• Help manage daily clinic flow so families feel seen and supported at every step
• Support general office operations — scanning, filing, supply organization, and keeping the front desk running well

Why this role at Oaklin Lane

A space built for the work. Our clinics are purpose-built from the ground up for pediatric therapy. Designed for how kids actually move, play, and learn.

A team that shows up for each other. We celebrate progress, support each other, and create a place people genuinely want to be. That’s how culture works on our lane.

A pathway to grow. We invest in our clinicians — continued education, mentorship, and real opportunities to deepen your expertise. When you grow, our kids do too.

Work that carries beyond the clinic. Oaklin Lane is expanding access to pediatric therapy across a growing network of neighborhood clinics. You’re the person who makes the neighborhood feel like a neighborhood — and that experience travels with us to every clinic we open next.

Who you are

You are:

• Warm, organized, and detail-oriented
• Someone who genuinely enjoys working with families and children
• A natural communicator who stays calm and kind, even on busy days
• A team player who takes pride in keeping things running smoothly
• Comfortable with technology — EMR systems, phone systems, and basic office software

You bring:

• Previous experience in a medical front desk, patient intake, or customer service role (strongly preferred)
• Strong organizational skills with attention to detail and accuracy
• A professional, friendly, and empathetic approach
• Bilingual (English/Spanish) is a plus

What to expect

• Schedule: Full-time · Monday - Thursday · 8:00AM to 6:00PM (with a lunch break) · Four-day work week · No nights or weekends
• Stipend for medical, vision, and dental
• 401(k) with employer match
• Paid CEUs, licensure, and certification renewal
• All therapy materials and supplies provided
• Mentorship and a clear pathway for career growth
• In-person at an Oaklin Lane clinic

Come see what we are building

The first move is the hardest one — we’ll take you through the rest. If you’re curious, we’d love to start the conversation. Reach out to meet the team or schedule a time to visit the clinic.

Oaklin Lane is an equal opportunity employer, committed to creating a workplace where every clinician is welcome on our lane.