PATIENT INTAKE ASSOCIATE

Job Summary The Patient Intake Associate plays a crucial role in ensuring a smooth and efficient patient registration process. The Patient Intake Associate's primary responsibility will be to accurately collect and record patient information, coordinate appointments, and process payments. Additionally, the Patient Intake Associate will be expected to adhere to hospital employee standards and uphold our commitment to providing exceptional patient care.

Essential Functions

• Greet patients and visitors in a friendly and professional manner.
• Collect accurate demographic and insurance information from patients during the registration process.
• Assist all patients with Doctors Hospital health system financial intake process, including but not limited to executing financial counselling and navigating all patients through financial clearance.
• Verify and update patient information in the electronic health records system.
• Ensure all necessary consent forms and legal documents are completed and signed by patients or legal guardians.
• Provide patients with necessary information regarding hospital policies, procedures, and services.
• Always maintain patient confidentiality and privacy.
• Schedule patient appointments, consultations, and follow-up visits using the hospital's scheduling system.
• Confirm appointments and communicate any changes or cancellations to patients.
• Coordinate with medical staff and other departments to ensure the availability of necessary resources for scheduled appointments.
• Assist patients in rescheduling appointments when necessary.
• Collect payments from patients for services rendered, including co-pays, deductibles, and self-pay fees.
• Verify insurance coverage and eligibility and communicate financial responsibilities to patients.
• Process credit card transactions and issue receipts for payments.
• Maintain accurate records of all financial transactions and reconcile the cash drawer at the end of each shift.
• Collaborate with the billing department to resolve any payment-related issues or discrepancies.
• Provide exceptional customer service to patients, families, and visitors, addressing their inquiries and concerns in a timely and professional manner.
• Collaborate with other hospital departments to ensure seamless communication and coordination of patient care.
• Verify insurance coverage and eligibility for patients prior to their appointments.
• Obtain pre-authorization for tests, procedures, and surgeries as required by insurance providers.
• Communicate insurance-related information to patients, including coverage limitations and out-of-pocket expenses.
• Assist patients with wayfinding, providing directions and escorting them to appropriate locations within the hospital.
• Adhere to the hospital's established policies, procedures, and protocols.
• Comply with all applicable regulations, including Joint Commission International (JCI) standards and guidelines.
• Maintain a safe and clean working environment, following infection control protocols and other safety measures.
• Participate in ongoing training and professional development activities to enhance job knowledge and skills.

Qualifications And Experience

• Bachelor’s degree in Business administration, Healthcare Administration, Finance, or a related field.
• Minimum of three years of experience in a healthcare setting, preferably in patient registration or a similar role.
• Proficient computer skills with an intermediate to advanced level of proficiency in the Microsoft Office software suite (Excel, Word), including experience with electronic health records systems and scheduling software.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare professionals.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to handle confidential information with discretion and maintain patient privacy.
• Demonstrated customer service skills and the ability to remain calm and professional in challenging situations.
• Knowledge of medical terminology, insurance verification, and payment processing procedures is advantageous.
• Familiarity with Joint Commission International (JCI) accreditation standards is a plus.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong problem-solving skills and the ability to make decisions independently.
• Flexibility to work occasional evenings, weekends, and holidays as needed.

PLEASE NOTE: This position is available at both the Doctors Hospital Nassau location and the Grand Bahama location.