Patient Intake Coordinator

Admissions Coordinator

Fulltime

Location: Durham, NC 27703

Hours: Full time- 40 hours/week

Shift time: Tuesday- Saturday approximately 9:30am to 6:00pm Eastern Time.

Monday-Friday approximately 11:30am to 8:00pm Eastern Time.

JOB DESCRIPTION:

Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other communication channels.

Guide clients and families through all stages of the admissions process with compassion, professionalism, urgency, and responsiveness.

Engage clients using a compassionate, relational, and consultative approach to encourage movement through the admissions process.

Conduct a pre-admit screen and share the recommended level of care as determined by a clinical team member.

Effectively manage objections, assess readiness for change, and motivate clients to pursue treatment.

Maintain conversion rates and registration targets by tailoring communication to client needs and stage of change.

Provide clear, accurate information about treatment programs, admissions processes, and expectations.

Share appropriate community resources when clients are unable to access care.

Promptly answer incoming calls, including those through an admissions inquiry phone queue

Admissions Coordination & Scheduling

Coordinate and schedule any pre-admission appointments (e.g., medical intake).

Secure admission dates and ensure timely placement into appropriate levels of care (IP, Residential, PHP, IOP).

Communicate confirmed admissions to internal teams.

Provide clients with pre-admission materials (e.g. program handbooks and addendums) and share health insurance benefit quotes for recommended services.

Conduct routine follow-ups with prospective clients.

Census Management

Qualifications

1–3+ years of experience in healthcare admissions, intake coordination, healthcare sales, or related client-facing role required.

Experience in behavioural health, eating disorder treatment, healthcare sales, or high-volume call center environments preferred.

Sales/customer service experience preferred.

Experience working directly with clients, families, or patients in emotionally sensitive situations strongly preferred.

Experience managing multiple priorities and workflows in a fast-paced environment preferred.

Familiarity with insurance verification, healthcare scheduling, or admissions processes preferred.

Pay: $25.00 - $31.00 per hour

Benefits:

• 401(k)
• Health insurance

Work Location: In person