Patient Intake Coordinator

Overview
We are seeking a dedicated and detail-oriented Patient Intake Coordinator to join our team. Intake Coordinator will assist patients with the registration and admission process, which includes answering inbound calls, providing high level customer support, verifying health insurance data, updating patient demographics within the billing system as required, and following all applicable compliance and regulatory processes, and Mobile Physician Services policies and procedures.

Responsibilities

• Responsible for providing high-level support to patients, customers, and colleagues regarding intake inquiries.
• Proficient in explaining the range of services offered by MPS to patients.
• Accountable for conducting insurance eligibility verifications for patients, with comprehensive knowledge of MPS' accepted payor plan types.
• Facilitate the completion of required documentation for patients.
• Ensure timely and accurate receipt and return of documents.
• Promptly update all billing systems with patient demographics, payer information, completed patient paperwork, and appropriate notations.
• Collaborate closely with the marketing team to ensure new patients are onboarded efficiently and in compliance with MPS policies.
• Maintain Mobile Physician Services' compliance with all state and federal regulations, including HIPAA guidelines.
• Educate patients on their financial responsibilities and available payment options.
• Maintain accurate documentation of all patient and payer interactions in accordance with company policies.

Requirements

• Proven experience in a medical office setting or similar role.
• Strong understanding of medical records management.
• Familiarity with medical terminology and the reimbursement process.
• Excellent communication skills, both written and verbal.
• Ability to work independently as well as part of a team.
• Detail-oriented with strong analytical skills to assess complex information effectively.
• Experience with Excel is a plus.

Join our team as an Intake Coordinator where you can make a meaningful impact on patient care while advancing your career in the healthcare industry.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medical records: 1 year (Required)

Work Location: Hybrid remote in Trinity, FL 34655