Patient Liaison Assistant

Are you a people-person with strong organisational skills and a passion for providing a welcoming, professional front-desk experience for our patients?

We are seeking an experienced Patient Liaison Assistant to be the welcoming face of both our Nedlands and Murdoch clinics. This role will play a key part in ensuring every patient receives a seamless, positive and welcoming experience throughout their journey with us.

At Perth Urology Clinic, we do things a little differently.
We genuinely care about both our patients and our team.   From the moment someone walks through our doors, we’re committed to delivering a warm, supportive and professional experience — and that all starts at our front desk.   If you're friendly, motivated, detail-oriented and take pride in making a real difference in people’s lives, you might be just the person we’re looking for.

Position is Full Time (5 days per week).

No Weekend work.

About you:

• A genuine love of talking, interacting and caring about people
• A professional, positive, proactive and personable ‘Can Do’ attitude
• Attention to detail (it is the little things that matter!)
• A good sense of humour and common sense
• An ability to be productive and “hustle” when needed
• Ability to plan, prioritise, multi-task and work under pressure
• Initiative and be a reliable team player

What we offer:

• Modern, conveniently located premises within the Hollywood Medical Centre
• Regular training sessions
• Fully paid parking
• Uniforms
• Experience the warmth and support of a team that values collaboration and fosters a culture of inclusivity
• The opportunity to be truly appreciated and rewarded for going the extra mile!
• The opportunity to join a team who prioritises patient well-being and strives to make a positive difference in their treatment journey
• Flexibility and understanding of your work / life balance goals

About the role:            
You will be the face of Perth Urology Clinic.  As such, your role will cover a variety of reception duties including all aspects of communicating with patients, booking appointments, attending to incoming telephone calls and queries, incoming emails, checking patient information and referrals and maintaining a smooth running and efficient practice.

Your skills and experience:

• Experience in medical reception, particularly within a specialist practice, preferred
• A proactive, self-starter who demonstrates initiative and a strong work ethic
• Experience with Genie (or similar medical practice software) would be advantageous
• Ability to deliver exceptional customer service, with a professional phone manner and impeccable personal presentation
• Possess an outgoing, friendly and polite demeanour
• Computer proficiency with a strong aptitude for utilising computer skills effectively

Training will be available to the successful applicant; however, we are looking for an applicant who has the majority of the above skills.

If you thrive in a busy professional environment, crave variety in your role and are looking for a long-term career then THIS is the opportunity for you!

Perth Urology Clinic is an equal opportunity employer and welcomes applications from individuals of all backgrounds. Please submit a CV and cover letter to apply.

ONLY successful applicants will be contacted during the recruitment process.