Patient Liaison

Advanced Reconstructive Surgery Alliance (ARSA) and its affiliates TPSC, SMM and TCOPS are the largest Plastic Surgery medical practice in the country. Our expanding team of top tier physicians, coupled with our continued medical advancements, allows us to offer patients extraordinary clinical services with 5-star experience. We have a bold vision with a desire to revolutionize the industry; meeting patient needs while favorably transforming their lives. Common across the enterprise is not only the commitment to providing safe patient care, but to employee satisfaction and growth opportunities. It is a culture of teamwork, respect and appreciation for all employees—whether caring for patients directly or working in a support role.

SMM is seeking a Patient Liaison. The candidate must be able to commit to traveling with a flexible schedule.

Responsibilities:

• Welcoming patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Help patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Skills/Qualifications:
• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus

Requirements:

• Healthcare experience preferred. Experience in sales, marketing, or hospitality field preferred.
• Proficiency in English; multilingual is strongly preferred. Strong organizational, prioritizing and analytical skills.

Compensation & Benefits:

• Pay Range: $19-$22 an hour

the starting rate within this range for this role varies depending on a number of factors, including a candidate’s qualifications, skills, competencies, experience, and location.

• Medical, Dental, Vision, Life, HSA and Long-Term Disability insurance
• 401k and Profit sharing
• Paid Time Off
• Mileage Reimbursement
• Contribution to Health Benefits
• Company Discounts on Products & Services

Job Type: Full-time

IND2

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medical receptionist: 2 years (Required)

Ability to Commute:

• Bridgewater, NJ 08807 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person