Patient Liaison

Optegra has an exciting new job opportunity for an experienced Patient Liaison to join our amazing and dedicated team. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs.

Company Overview Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times . We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way. Here are some of our amazing benefits:

Benefits We are rated as a ‘ great place to work’ and here are some of our amazing benefits:

• Generous salary which is reviewed annually up to £31,050 dependent on experience plus potential to earn commission should you meet targets (£250-500).
• Generous matched pension contributions
• 33 days annual leave inclusive of bank holidays
• Flexible working and SMART working schemes - because we believe in work life balance
• Funded training and development - because we believe in our people
• Celebrating your anniversaries - because we value loyalty and commitment
• Annual STAR awards
• Blue Light Card (amazing discounts online and on the high street)
• Free laser eye treatment for you and 20% discount for friends and family
• Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
• Enhanced maternity and paternity leave
• Cycle to work scheme and season ticket loan

The Role The Patient Liaison serves as the primary point of contact for patients, ensuring that every patient receives Service Excellence and that all eligible patients convert to surgery.

This role involves managing patient though the entire patient journey, ensuring effective communication at all times. The ideal candidate will be compassionate, organised, able to effectively communicate with patients, able to work under pressure and deliver on weekly sales KPIs and targets

Key Responsibilities:

• Perform welcome calls for patients 48 hours prior to their initial appointments. Inform them of the process of the day, what to expect, inform them of removal of contact lenses prior to appointment and answer any questions they may have.
• Welcome patients on the day of their initial consultation and ensure a seamless experience throughout their appointment by consistently following the procedure for meeting and greeting all patients
• Learning and participating in the Service Excellence approach to customer and patient service and using these principles to provide exemplary standards of patient care
• Build a rapport with your patients, acting as their primary point of contact for any questions or concerns.
• Schedule, reschedule, and confirm patient appointments.
• Participate in weekly PL meetings to discuss challenges, share ideas, and review conversion strategies.
• Provide information to patients regarding their appointments, procedures, and other queries.
• Ensure consultant has all patient information needed to consent patients on clinic days

Requirements

• Previous experience working as a patient liaison in the healthcare industry is desirable
• Sales experience and working on KPIs and targets is mandatory
• Strong working knowledge of all Microsoft Office (Outlook, Work, Excell, PP)
• Proficiency with computer programs and technology, including electronic medical records systems
• Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with patients, families, and healthcare professionals Excellent interpersonal skills.
• Problemsolving and conflict-resolution skills, with the ability to handle complex and emotionally charged situations
• Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively
• Ability to work well under pressure and in a fastpaced environment

If this sounds like you, please get in touch with us by applying for the role.

You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.