Patient Liaison Officer

St John of God Geelong Hospital St John of God Hospital Geelong is a 253-bed hospital and is recognised as the leading provider of private health care in the Barwon and South-Western region. The hospital provides a range of services including an emergency department, day surgery, medical, surgical and maternity services, along with a 24-hour critical care unit and Cath Lab services.

About the role

Join a welcoming and supportive Patient Services team where you will play a vital role in creating a positive experience for patients from their first point of contact through to admission.

This diverse role supports both inpatient and outpatient services and offers the opportunity to rotate across Bookings, Pre-Admission Clinic (PAC) and Admitting, providing variety, professional development and exposure to all aspects of patient administration.

As a Patient Liaison Officer, you will coordinate patient admissions, maintain accurate patient information, assist with health fund enquiries, provide financial quotations and informed financial consent, and liaise with doctors, specialist nurses, health funds and hospital departments. Your ability to deliver exceptional customer service while managing multiple priorities will contribute to efficient patient flow and outstanding patient experiences.

This is a casual opportunity with shifts rostered Monday to Friday between 6:00am and 5:00pm, offering work-life balance with no regular weekend or public holiday commitments.

Key Responsibilities

• Ensure maintenance of accurate and current information within the Patient Administration systems.
• Co-ordinate patient admission process, completing required financial/admission paperwork as well as ensuring all health fund requirements have been met, and working with other departments to ensure efficient patient flow and experience.
• Clearly identify and communicate relevant Health Fund information and associated financial considerations to patients and key stakeholders.
• Liaise each day with clinical manager of DSU and Pre Admissions Manager to obtain required arrival time for the following day- this is critical to ensure patient flow.

Your skills and experience

You will perform as a positive role model in fulfilling obligations relating to the wider finance department, colleagues, patients, staff and nursing profession and the community. Liaising with doctors’ secretaries and specialist nurses to obtain item numbers and prosthesis amounts to accurately quote for those items.

To succeed you will have proficient knowledge of health industry and health funds. Demonstrated clerical and computer skills with the ability to deliver exceptional customer service.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $39.88 - $41 (Casual loading included), plus 12% superannuation
• Casual Role available
• We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual.
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Innovative Professional Development opportunities
• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
• Opportunities for post-graduate course support

For enquiries contact Melanie Brame, Manager - Patient Administration, on (03) 4245 7076 4245 7076)

Applications will be reviewed throughout the advertising period and interviews conducted regularly – so apply today!

If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.