Patient Liaison - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a compassionate and organized Patient Liaison to join our client’s dedicated physical therapy team in New Hampshire. This remote role is essential for enhancing patient experience, ensuring smooth communication, and maintaining the efficiency of our practice.

Our client’s practice strives to be your family's physical therapist. Their mission is to provide cutting-edge, evidence-based services that help their patients feel their best. They specialize in joint manipulations, dry needling, diagnostic ultrasound, and cold laser treatments, all delivered through personalized 1:1 care with 40-minute individualized treatment sessions. They value work-life balance, ongoing education, and a supportive environment for both their patients and their team.

If you are dedicated to enhancing patient experiences and want to contribute to a team that values health and well-being, we would love to hear from you!

Responsibilities:

• Confirm patient appointments and manage the appointment calendar
• Follow up with patients post-session and send personalized exercise and treatment plans
• Respond to frequently asked questions and handle appointment rescheduling
• Manage referrals from other healthcare providers and coordinate with medical staff
• Send appointment reminders and maintain a waitlist for appointments
• Generate and send invoices while maintaining electronic medical records
• Answer calls and assist patients virtually, providing clear information and support
• Prepare documents and manage email correspondence
• Perform data entry and generate basic reports
• Greet patients and provide directions within the facility as needed (if applicable)
• Ensure patient privacy and confidentiality at all times

Requirements

• Previous experience in a healthcare or patient support role is preferred
• Excellent communication skills, both written and verbal
• Strong organizational skills and attention to detail
• Familiarity with Nextiva phones, Prompt EMR, WelcomeWare (or similar virtual kiosks), and Google Chat is a plus
• Ability to manage time effectively and work independently in a remote setting
• Compassionate and patient-centered approach to communication

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.